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Shift Lead at FatCats
Provo, Utah, United States -
Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Team Motivation, Guest Relations, Conflict Resolution, Operational Management, Financial Monitoring, Labor Cost Management, Upselling, Problem Solving, Organizational Skills

Industry

Entertainment

Description
Description As a Shift Lead at FatCats, you'll be at the forefront of ensuring our guests have an amazing experience while keeping the team engaged and motivated. You'll support daily operations, lead by example, and help drive the team toward meeting goals. You start the shift with a quick team huddle, sharing goals and priorities for the day. Throughout your shift, you'll coach team members, assist guests, and handle any challenges that arise, ensuring operations run smoothly. Using your leadership skills, you'll monitor financial objectives, track labor costs, and encourage upselling to maximize revenue. Before wrapping up, you'll review team performance and report any needs or concerns to the management team. The Schedule Flexibility is key. As a Shift Lead, you'll work a mix of shifts, including nights, weekends, and holidays. Requirements Key Responsibilities Lead and motivate the team during shifts, setting a positive tone and maintaining a professional atmosphere. Facilitate pre-shift meetings to communicate daily goals and priorities effectively. Resolve guest concerns quickly and professionally, ensuring exceptional service. Oversee daily operations, including tracking revenue, managing labor costs, and encouraging upselling. Foster a collaborative environment, addressing team strengths, concerns, and development opportunities. Maintain strong organizational and problem-solving skills in a fast-paced environment.
Responsibilities
Lead and motivate the team during shifts while ensuring exceptional guest experiences and smooth daily operations. Monitor financial objectives, track labor costs, and facilitate pre-shift meetings to communicate goals.