Shift Lead - Food - Broughton Park Simply Food at MS

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Leadership, Digital Confidence, Coaching, Feedback, Product Knowledge, Visual Merchandising, Task Prioritization, Productivity, Safety Compliance, Adaptability, Communication, Data Interpretation, Relationship Building, Operational Excellence, Resource Allocation

Industry

Retail

Description

Work Pattern Week 1 Sunday 1000 - 1800 Monday 1400 - 2200 Tuesday 1400 - 2200 Friday 1400 - 2200 Week 2 Monday 1400 - 2200 Tuesday 1400 - 2200 Friday 1400 - 2200 Saturday 1400 - 2200 Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. • At M&S our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. • Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. • Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. • Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly. Are you ready for it? Take your marks and get ready to apply. Purpose * Duty Manage in the absence of the next level Leader when required * Champion new ways of working within stores through an open mindset and positive attitude * Leads colleagues in delivery of task prioritising customer first * Plans, allocates and follows through on delivery of task to a consistent standard across the store * Drives on the job productivity * Supports colleagues through coaching and feedback * Uses MI to take action to drive performance * Helps maintain a safe and legal environment for colleagues and customers * Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities * Delivers great standards and service by putting the customer first * Acts on customer feedback to deliver improvement * Ensures the delivery of brilliant basics * Coach the team to deliver excellent standards of product presentation * Supports the delivery of plan A * Provides regular and timely feedback to line manager to support colleague performance * Supports with the training and coaching of colleagues maximising digital tools and channels * Identifies colleagues for recognition and celebrate success within the store * Provides feedback to BIG to improve colleague experience * Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action * Role models new ways of working through the use of digital tools * Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively * Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation * Maintains a safe and legal store environment * Supports visual merchandising updates across all launches, events and campaigns Key Capabilities * Understands how M&S operates, its strategy, future and the role they play * Effectively manages own reactions and responses around change * Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking * Sets performance objectives for self in conjunction with line manager and in line with business plans * Takes accountability for planning and managing own work efficiently to ensure objectives are met * Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs * Builds positive relationships by being a good listener and getting to know people by establishing a connection * In control of their own reactions and considers how to share their perspective to create better reaction for team Technical Skills/ Experience * Support the delivery of excellent customer service and KPI’s across the store * Good level of digital capability and can access and utilise relevant systems * Good knowledge of the commercial operation, brilliant basics and operational excellence * Current working knowledge of all VM principles * A good communicator with the ability to build relationships and work within a team * A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing * Maintain high presentation standards, attention to detail and deliver on time, right first time * Interpret data relevant to the role * Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders * Customers * Colleagues * Store Leadership * BIG M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S! We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Responsibilities

The Shift Lead will act as a Duty Manager in the absence of the next level leader, championing new ways of working and leading colleagues by prioritizing customer needs in task delivery. Key accountabilities include delivering excellent standards and service, coaching the team on product presentation, and supporting the delivery of sales and cost targets using performance data.