Shift Lead - Food - New Milton at MS

New Milton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

14.47

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Digital Confidence, Teamwork, Flexibility, Operational Responsibility, Resource Coordination, Coaching, Product Knowledge, Cash Handling, Key Holder, Opening Procedures, Closing Procedures

Industry

Retail

Description

Join our team at M&S as a Shift Lead in our Food section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. * At M&S our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. * Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. * Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. * Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly. Are you ready for it? Take your marks and get ready to apply. Under 18 Disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Work Pattern Work Pattern to be discussed at Interview with Hiring Manager Example Work Pattern: Week 1: Sunday 09:00-17:00 Monday 14:15-22:15 Wednesday 03:45-11:45 Thursday 03:45-11:45 Friday 14:15-22:15 Week 2: Monday 03:45-11:45 Tuesday 08:00-16:00 Wednesday 03:45-11:45 Thursday 14:15-22:15 Saturday 03:45-11:45 Rate of Pay £14.47 per hour (increasing from £13.65 p/h from 1st April 2026) Additional £3.00 per hour Unsocial Premium (for any hours worked between 22:00 and 06:00) Purpose of the Shift Lead role * To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager * Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager * Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening * Allocate resource effectively to deliver a quick payment experience * Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times * Coordinate the team to deliver a clean, safe and well-presented store * Play their part in creating a great team atmosphere that is inclusive of everyone * Role model great Customer Service * Role model the M&S behaviours and Colleague Expectations across the store * Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues * Support nearby stores if operationally required * Responsible for being a key holder and answering call outs as required * Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours. Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S! We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Responsibilities

The Shift Lead is responsible for leading the fill operation to ensure the salesfloor is ready for trade, coordinating resources to Serve, Sell, and Fill, and taking operational responsibility in the absence of the Colleague Manager. This role also involves enabling efficient daily operational processes, coordinating the team for a clean and safe store, and acting as a role model for customer service and M&S behaviors.