shift lead at Global Financial Impact - Edwin Alvarado

Creve Coeur, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Communication, Problem Solving, Team Motivation, Cash Management, Training, Food Safety, Store Cleanliness, Product Quality

Industry

Description

Shift Lead – froYo About froYo At froYo, we’re all about creating a fun, welcoming experience where customers swirl up their perfect cup, load up on toppings, and leave smiling. Our Shift Leads help make that happen by keeping shifts running smoothly, supporting the team, and making sure our guests get the best froYo experience in St. Louis. Position Overview The Shift Lead is responsible for supervising daily operations during assigned shifts. This includes supporting team members, assisting with training, handling customer needs, maintaining store standards, and ensuring policies and procedures are followed. The Shift Lead acts as the go-to person for both employees and guests whenever the Manager is not present. Key Responsibilities Lead the team during scheduled shifts, setting the tone for great service and efficiency. Provide excellent customer service and step in to resolve guest concerns when needed. Support training and coaching of team members on froYo processes, policies, and customer interaction. Oversee store cleanliness, product quality, and machine/topping station presentation. Clean and maintain soft serve machines, following company cleaning and safety procedures. Handle cash management, register counts, and deposits in line with company policy. Assign and monitor daily tasks to ensure smooth operations. Enforce health, safety, and food handling standards. Communicate effectively with the Manager about shift performance, issues, and team development. Qualifications Prior experience in food service, retail, or customer service preferred. Leadership experience (team lead, shift manager, or similar role) is a plus. Strong communication and problem-solving skills. Ability to stay positive and keep the team motivated in a fast-paced environment. Must be reliable, responsible, and able to handle closing or opening procedures. Availability to work evenings, weekends, and holidays as needed. Perks of Being a froYo Shift Lead Competitive hourly pay plus tips. Employee discount on froYo. Fun, upbeat work environment. Growth opportunities within the company.

Responsibilities

The Shift Lead supervises daily operations during assigned shifts, ensuring smooth operations and excellent customer service. They support team members, handle customer needs, and maintain store standards.