Shift Lead at LEGOLAND Discovery Centre

Plymouth Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

18.0

Posted On

18 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Guest Experience Management, Queue Management, Conflict Resolution, Staff Training, Performance Coaching, Customer Service, Health And Safety Compliance, Communication, Motivation

Industry

Entertainment Providers

Description

What you'll bring to the team This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career. Guest Experience Lead - LEGOLAND Discovery Center Philadelphia What You'll Do: Assign, support, and motivate front-line teams to be truly guest-obsessed Manage queues and guest flow safely and efficiently during peak times Champion health, safety, and compliance across all departments Resolve guest issues quickly by coordinating with the right teams (Operations, Admissions, Retail, etc) Train and develop Hosts (customer service, safety standards & more) Coach performance, empower guest recovery, and elevate service standards Jump in where needed—training, scheduling, engagement, and support Qualifications & Experience What You'll Bring: High school diploma or GED required Experience in attractions, entertainment, or service-based roles preferred Proven customer service and guest interaction skills Passion for entertaining children and families Ability to train, coach, and develop others effectively Fun, outgoing, and confident leadership style Strong communication and motivational skills Commitment to delivering top-tier guest experiences Benefits Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO® team today. Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. Health care options (medical, dental, and vision plans) Paid Time Off (PTO) Merlin Magic Pass for friends and family to enjoy the parks and attractions Recognition programs and rewards 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities Pay Range USD $18.00/Hr.

Responsibilities

Lead and motivate front-line teams to ensure a high-quality guest experience while managing queues and safety compliance. Coordinate across departments to resolve guest issues and provide ongoing training and coaching to staff.