Shift Lead at Lenny's Payroll, LLC

Montgomery, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supervisory Experience, Retail Experience, Communication Skills, Problem Solving, Health Safety, Inventory Management, Merchandising, Training, Compliance, Team Leadership, Basic Computer Skills, Emergency Response, Store Maintenance, Foodservice Programs, Customer Satisfaction

Industry

Description

Description Position Responsibilities Provides customer service leadership/direction, in conjunction with the Management, for entire store and team of employees working in that location Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the Management. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards Promotes an environment focused on customer service, satisfaction and store cleanliness Helps perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals Assists in implementing all merchandising, marketing and foodservice programs, which includes maintaining plan-o-gram integrity, appropriate sign placement and proper preparation and execution of foodservice products Ensures promotional signage and displays are properly updated per guidelines Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed • Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees • Ensures that employees are properly trained to order merchandise and products Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion Completes other duties as assigned by Management Requirements Education Requirements: • High School Diploma or GED Experience Requirements: Previous supervisory experience preferred Retail experience a plus Skill Requirements: • Basic Computer Skills • Excellent communication skills and the ability to research and resolve issues • Knowledge of retail business management practices • Knowledge of all types of store transactions and related programs • Knowledge of ways to handle customer and employee injuries, incidents and accidents • Ability to perform repeated bending, kneeling, twisting and overhead reaching • Ability to stand for an entire shift • Ability to frequently lift between 5 to 20 pounds • Ability to occasionally lift up to 50 pounds Additional Requirements: • Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods

Responsibilities

The Shift Lead provides customer service leadership and direction for the store and team of employees. They monitor store activities, handle escalated customer concerns, and ensure compliance with company policies and regulations.