Shift Lead at Lenny's Payroll, LLC

Bedford Park, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Training, Inventory Management, Compliance, Safety Procedures, Merchandise Ordering, Paperwork Completion, Computer Skills, Communication

Industry

Description

Description Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the Management. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards Promotes an environment focused on customer service, satisfaction and store cleanliness Helps perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement Provides training to store associates regarding food preparation procedures. Ensures proper preparation, presentation and maintenance of all stock levels Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed • Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees • Ensures that employees are properly trained to order merchandise and products Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion Completes other duties as assigned by Management Requirements Education Requirements: • High School Diploma or GED Experience Requirements: Previous supervisory experience preferred Retail experience a plus Completion of required training program Skill Requirements: • Basic Computer Skills • Excellent communication skills and the ability to research and resolve issues • Knowledge of ways to handle customer and employee injuries, incidents and accidents • Ability to perform repeated bending, kneeling, twisting and overhead reaching • Ability to stand for an entire shift • Ability to frequently lift between 5 to 20 pounds • Ability to occasionally lift up to 50 pounds

Responsibilities

This role involves monitoring store operations to ensure proper transactions and maximum customer service, while also handling escalated customer concerns in management's absence. The Shift Lead must adhere to and train employees on regulations, company policies, and standards for appearance, service, and cleanliness.