Shift Lead (Miss J's) at Las Vegas Petroleum

Kilgore, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Service, Operational Efficiency, Communication, Performance Tracking, Time Management, Food Safety, Sanitation Standards, Training, Mentoring, Problem Solving, Motivation, Inventory Management, Cash Register Operations, Scheduling, Multitasking

Industry

Retail Gasoline

Description

Job Summary: The Shift Lead is responsible for assisting in overseeing daily store operations, ensuring that the team delivers high-quality customer service, and supporting the management team in maintaining store standards. The Shift Lead will lead by example, guide team members, and ensure that all tasks are completed efficiently, safely, and according to Miss J's Cafe standards. Key Responsibilities: Team Leadership & Supervision: Supervise and provide direction to team members during shifts, ensuring they are completing tasks effectively and maintaining a positive work environment. Motivate team members to achieve individual and store-wide goals, including customer service, speed of service, and cleanliness. Assist in training and mentoring new employees. Customer Service: Ensure exceptional customer service by setting a high standard of customer interaction, resolving any issues that may arise, and assisting customers when necessary. Handle customer complaints and concerns in a professional and efficient manner, ensuring customer satisfaction. Operational Efficiency: Oversee the preparation and serving of food, ensuring it meets Charley’s Cheesesteaks’ quality standards. Monitor and ensure that the store is following all health and safety guidelines. Ensure the store is clean, organized, and well-stocked throughout the shift. Assist in inventory management and stock replenishment as needed. Shift Management: Handle cash register operations, including opening and closing procedures, balancing cash drawers, and making deposits. Assist in scheduling and managing labor to ensure shifts are adequately staffed. Ensure timely opening and closing procedures are followed, including locking/unlocking the store. Communication: Serve as a liaison between the management team and staff, communicating any important information or updates. Ensure all staff are aware of daily goals, sales targets, and any special promotions. Report any operational issues or employee concerns to management. Performance Tracking: Assist in monitoring daily sales and labor goals, reporting any discrepancies. Support managers in implementing performance improvement plans and recognize exceptional employee performance. Qualifications: High school diploma or equivalent (some positions may require additional education or certifications). Prior experience in a fast-paced food service environment, preferably in a supervisory or leadership role. Strong leadership, communication, and organizational skills. Ability to work in a fast-paced, team-oriented environment. Ability to multitask and manage time effectively. Must have a positive attitude and the ability to motivate and guide a team. Basic knowledge of food safety and sanitation standards. Flexibility to work a variety of shifts, including nights, weekends, and holidays.

Responsibilities

The Shift Lead is responsible for overseeing daily store operations and ensuring high-quality customer service. They will lead the team, guide team members, and ensure tasks are completed efficiently and safely according to store standards.