Shift Lead Specialist - Remote 2

at  Patrianna

Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth.

EXPERIENCE:

✓ Proven experience in shift management or customer support leadership, ideally
in the iGaming sector.
✓ Expertise in shift resource allocation, workload balancing, and contingency
staffing.
✓ Strong analytical and reporting capabilities.
✓ Excellent problem-solving skills and the ability to make quick, informed
decisions.
✓ Effective communication skills, with experience in managing complaints and
enhancing customer satisfaction.
✓ Familiarity with customer support tools and software.
✓ Ability to thrive in a dynamic, fast-paced environment.

As a Shift Lead Specialist, you will be instrumental in managing daily operations, particularly during peak hours. Your focus will be on maintaining high levels of customer satisfaction, managing resources effectively, and ensuring smooth shift transitions.