Full job description

Job Overview

Are you a dynamic leader with a passion for food and exceptional customer service? We’re seeking an energetic and motivated Shift Lead/Team Lead to oversee daily restaurant operations, inspire team members, and ensure an outstanding dining experience for every guest. In this pivotal role, you’ll be the driving force behind smooth service, food quality, and team collaboration, all while maintaining a lively and positive atmosphere. If you thrive in fast-paced environments and love guiding others to success, this opportunity is perfect for you!

Responsibilities

• Lead and supervise team members during your shift, ensuring efficient food preparation, cooking, serving, and overall restaurant operations
• Oversee food handling procedures to maintain safety standards and food quality excellence
• Manage POS systems such as Micros POS for order processing, cash handling, and transaction accuracy
• Support hiring efforts by participating in interviewing prospective team members and onboarding new staff
• Ensure compliance with food safety regulations and sanitation practices across all areas of the restaurant
• Provide exceptional customer service by addressing guest needs promptly and professionally
• Assist in training team members on food preparation techniques, kitchen procedures, and hospitality standards
• Monitor inventory levels, assist with ordering supplies, and ensure proper food storage practices

Requirements

• Proven supervising or team management experience within the food service or restaurant industry
• Strong background in food preparation, cooking, and food handling safety protocols
• Familiarity with POS systems such as Micros POS or similar platforms for order entry and cash handling
• Excellent customer service skills with a friendly, energetic approach to guest interactions
• Ability to lead by example in a fast-paced environment while maintaining attention to detail
• Experience with interviewing and onboarding new team members is highly desirable
• Knowledge of restaurant management principles, including kitchen operations and hospitality standards
• Previous experience in food industry roles such as server, barista, or hotel staff is a plus
• Leadership qualities that inspire teamwork, accountability, and cont