Shift Lead | Upper East Side at Blank Street

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

19.5

Posted On

22 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Coffee Knowledge, Team Leadership, Decision Making, Multi-tasking, Interpersonal Communication, Fast-paced Environment, Community Engagement

Industry

Food and Beverage Services

Description

About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. Add a Spark to the Ordinary… As a Shift Lead at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference. You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighborhood. Who We’re Looking For Love for cafe culture and people Friendly, open and approachable person who is able to work well with others Strong knowledge of coffee and equipment is a must Strong decision making and multi-tasking skills Strong interpersonal communication skills Passionate about delivering excellent customer connections to create a regular customer base Able to work at a fast pace in high volume environments Be an exemplary ambassador of our brand to new neighborhoods What You’ll Own Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positive Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift Positive and solution focused handling of any minor customer issue At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store Requirements New York City Food protection certificate (DOH card) 2+ years’ experience in a customer service leadership position 18+ years of age Able to lift 25+ lbs, and to stand for long periods of time Availability that meets the needs of our cafes Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday) Availability to work between 6:30 am and 9:00 pm Weekend and holiday availability preferred You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”). Benefits and Perks $19.50/ per hour + tips Barista accreditation and training program Paid sick time Paid vacation time, based on eligibility Health benefits, based on eligibility Blank Street coffee and swag As a growing company we have opportunities for advancement for those interested

Responsibilities

As a Shift Lead, you will craft coffee products and support the General Manager in training new employees. You will also lead initiatives to increase sales and develop a loyal customer base.