Shift Lead at Whistle Express Car Wash

Sherman, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

0.0

Posted On

18 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Engagement, Operational Management, Safety Compliance, Quality Control, Sales Promotion, Conflict Resolution, Opening and Closing Procedures, Task Delegation, Staff Supervision

Industry

Consumer Services

Description

As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted. As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted. Key Responsibilities: Customer Engagement Greet customers as they arrive and provide a positive, friendly experience. Answer customer questions about services, wash options, and memberships clearly and courteously. Promote unlimited wash memberships and other offerings to drive engagement and sales. Educate new customers on the variety of wash packages and services available. Observe customer interactions to identify opportunities to enhance service and provide feedback to the team. Operations & Safety Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process. Prepare vehicles for washing by checking for loose items and removing obstacles as needed. Monitor equipment during operations, identifying and reporting any malfunctions or issues. Follow and enforce all safety protocols to protect customers, team members, and equipment. Assist team members in resolving operational issues quickly to keep the site running efficiently. Team Leadership Serve as a key holder and perform opening and closing procedures accurately and on time. Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader. Delegate tasks to team members to ensure smooth site operations throughout the shift. Monitor team performance and provide guidance or feedback as needed to keep operations on track. Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary. Attention to Detail Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards. Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues. Report any equipment or operational issues that could affect wash quality. Provide feedback or guidance to team members to help maintain consistent wash quality. Continuously look for ways to improve processes to exceed customer expectations. #LI-DNI Base Pay Range If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.

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Responsibilities

The Shift Lead ensures smooth daily operations by supporting the team and delivering a high-quality customer experience. They lead the staff in the absence of management, oversee vehicle wash quality, and enforce safety protocols.