Shift Leader 508 at White Water Express Car Wash

Middletown, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

17.0

Posted On

08 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Customer Service, Incident Reporting, Equipment Maintenance, Safety Protocol Enforcement, Chemical Handling, Quality Control, Conflict Resolution, Operational Oversight

Industry

Retail

Description

Shift Leader At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business. Position Overview The Shift Leader position is responsible for assisting with oversight of each shift. The position ensures that every team member understands and is enabled to perform their daily duties and assists management with completing incident reports and equipment maintenance, repairs, and reporting. Key Responsibilities Foster a team-oriented environment where every employee feels empowered to take initiative and lead. Cultivate a positive, customer-focused workplace by supporting team growth and leadership development. Address and resolve concerns, including incident reporting, to ensure a seamless experience. Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency. Uphold company policies, enforce safety protocols, and ensure all employees complete required safety training. Provide customers with information on wash products, packages, wash books, and membership plans. Assist customers with membership account updates and issue resolution. Oversee store opening and closing procedures, ensuring all tasks are completed correctly. Learn car wash chemistry, product interactions, and their impact on wash quality. Identify and resolve wash quality issues caused by chemical imbalances or other factors. Communicate areas of improvement for the location, team, and company to management. Administer customer feedback surveys during each shift to maintain high-quality service standards. Qualifications Strong team player with leadership abilities to guide and support colleagues. Comfortable working outdoors in all weather conditions, including evenings and weekends. Physically capable of lifting up to 50 pounds and standing or moving for extended periods. Detail-oriented with a focus on delivering high-quality service and maintaining safety standards. Ability to foster a welcoming, fun, and customer-focused environment that drives business and team success. Adherence to all safety protocols, including proper handling of chemicals per safety guidelines. Must successfully pass a background check. Benefits Competitive Compensation in Base and Bonus Potential Comprehensive Health Benefits (Medical, Dental & Vision) Paid Time Off in addition to Company Paid Holidays 401(k) Retirement Plan with Company Match Company-Paid Life Insurance Pathways to Advancement Free Weekly Car Washes Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!

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Responsibilities

The Shift Leader assists with the oversight of daily shifts, ensuring team members perform their duties and maintaining equipment efficiency. They are responsible for upholding safety protocols, managing customer memberships, and resolving wash quality issues.