Shift Leader - Bellevue at Molly Moons Homemade Ice Cream

Bellevue, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

28.0

Posted On

17 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Hospitality, Customer Service, Cash Handling, Security Procedures, Point of Sale Operation, Food Safety, Staff Coaching, Conflict Resolution, Task Delegation, Communication, Time Management

Industry

Food and Beverage Services

Description

SHIFT LEADER Hourly: $28.00 WHY YOU’LL LOVE THIS ROLE As a Shift Leader at molly moon’s, you play a key leadership role during each shift, setting the tone, supporting your team, and making sure every customer leaves happy.This is a hands-on, people-forward role for someone who enjoys responsibility, thrives in a fast-paced environment, and wants to grow their leadership skills. You’ll lead from the floor, coach teammates in real time, and partner closely with the Shop Manager to keep the shop running smoothly.If you care about hospitality, teamwork, and doing things well and you like being in the middle of the action, you’ll love this role. WHAT YOU’LL DO Lead Great Shifts * Open and close the shop with confidence * Delegate tasks, assign breaks, and keep service flowing smoothly * Stay calm during rushes and help the team succeed. Deliver Excellent Hospitality * Model kind, generous hospitality every shift * Make sure every customer feels seen and welcomed * Handle customer concerns with warmth and professionalism Support & Develop the Team * Coach teammates in real time using clear, supportive feedback * Share priorities, updates, and wins with the next lead or captain * Help maintain a positive, collaborative team culture Keep the Shop Running Smoothly * Follow cash-handling, security, and key-holding procedures * Operate Square POS, including special transactions * Maintain cleanliness, food safety, and organization standards WHO WE’RE LOOKING FOR * A reliable, people-first leader who enjoys supporting others * Experience leading or supporting a team in a fast-paced, customer-facing environment (prior shift lead or supervisory experience a plus) * Strong communication skills and a calm presence under pressure * Availability for late nights, weekends, and peak summer months COMPENSATION & BENEFITS * $28.00/hr, with room to grow * Pay growth: A 1%–2% merit raise for every 1,800 hours worked, plus an annual cost-of-living adjustment based on the Seattle CPI * Time off: Paid Sick & Safe Time and PTO after 6 months * Health: Zero-premium medical, dental, and vision for eligible employees * Holidays: Four time-and-a-half holidays per year * Extras: ORCA transit pass, $50 non-slip shoe stipend, Employee Assistance Program(EAP), and 401(k) with employer match * Family support: Childcare subsidies * And yes - all the ice cream scoops you can eat

Responsibilities

The Shift Leader is responsible for overseeing daily shop operations, including opening and closing procedures and managing service flow. They also provide real-time coaching to team members and ensure high standards of hospitality and cleanliness are maintained.