PURPOSE OF THE ROLE

Shift Leaders will take responsibility for applying the standards expected from your area of work through hands-on leadership and close coordination with both upper management and operational teams.
You will be a proactive supervisor, capable of managing from the floor, leading your team with a hands-on approach. You will contribute positively to the performance of the business leading your team to deliver the highest levels of customer service and building team morale. By clearly communicating expectations alongside validating the actions, you’ll guide your team on acceptable behaviors and performance standards. You’ll inspire, coach, and develop team members to meet and exceed these standards, applying company policies and procedures fairly and consistently.
You will have the ability to adapt to a fast-paced changing environment, to act decisively with an uncompromising eye for detail and to ensure the Centre is presented to the highest standards of safety, security and cleaning so the Centre can operate safely and legally.

KEY RESPONSIBILITIES

The role includes a variety of tasks including the following:

• You are an ambassador for the Centre and your area of work and as such you will actively promote recognition for the team, the Centre, and the wider business through your exemplary behaviour. Playing your part in the wider team and leading your team to be the best.
• You lead by example, uplifting the team, and instill a passion for excellence in delivering world class service. This not only relates to our customers, but to all stakeholders, including contractors, retailers and colleagues.
• You will promote our operational focus on compliance, communication, consistency and collaboration in all you deliver. You are focused on leading a safe Centre and complying with legal requirements. You will embed and lead efficient processes with innovation and consistency.