Shift Leader Front Office, Hotel Cala di Volpe, Costa Smeralda

at  Marriott International Inc

ADDITIONAL INFORMATION

Job Number25015719
Job CategoryRooms & Guest Services Operations
LocationHotel Cala di Volpe a Luxury Collection Hotel Costa Smeralda, Costa Smeralda, Porto Cervo, Italy, Italy, 7020
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

As a Shift Leader Front Office at our iconic Hotel Cala di Volpe, you will play a pivotal role in ensuring the smooth operation of the front desk during your shift. You will lead and support the front office team, ensuring that guests receive exceptional service and that all front desk activities are carried out efficiently and professionally.
Hotel Cala di Volpe, nestled in the heart of the stunning Costa Smeralda, is renowned for its breathtaking views, luxurious amenities, and unparalleled service. Our hotel offers a unique blend of traditional Sardinian charm and modern elegance, making it a truly special place to work and stay.
Join our close-knit team that values a sense of belonging and family atmosphere. You’ll work in a beautiful and inspiring environment, gaining invaluable experience, and learning from some of the most renowned professionals in the hospitality industry.

QUALIFICATIONS:

• Previous experience in a front office, preferably in a luxury hotel setting.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal abilities.
• High proficiency in English and Italian. Additional languages are a plus.
• Proficiency in using hotel management software and other relevant technology.
• Strong problem-solving skills and attention to detail.
• Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
• A positive attitude and a passion for delivering outstanding guest service.
• Flexibility to work various shifts, including weekends and holidays.
  Success in this role requires creating a safe workplace, building positive relationships with colleagues, following company policies, maintaining confidentiality, protecting company assets, and upholding quality standards. The Shift Leader Front Office will be active and on their feet, taking a hands-on approach to their work. This includes moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Performing these tasks well, along with other reasonable duties as requested by supervisors, is essential to providing excellent service to our guests and supporting our business.
  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
  The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe’s most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
  From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination’s heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

• Supervise and coordinate the activities of the front office team during your shift.
• Ensure that all front desk procedures, including check-in and check-out, are performed accurately and efficiently.
• Supply guests with directions and property information and accommodate guest requests by contacting appropriate staff if necessary.
• Follow up to ensure requests have been met.
• Process all payment types, vouchers, paid outs, and charges.
• Obtain manual authorizations and follow all accounting procedures.
• Provide training, guidance, and support to front office staff to maintain high standards of service.
• Ensure adherence to quality standards.
• Serve as a role model and first point of contact during your shift.
• Develop and maintain positive working relationships.
• Support the team to reach common goals.
• Perform other reasonable job duties as requested by Supervisors.