Supervise and direct sales floor operations in the areas of customer service, merchandising, housekeeping standards, shipping and receiving and health and safety
Manage and delegate tasks to Associates and provide support to drive productivity and achieve service and sales goals
Mentor and guide Associates to ensure they are well trained and capable of performing assigned tasks and providing service
Provide exceptional and responsive customer service while achieving sales and conversion goals
Evaluate and continuously improve the quality of service; investigate, resolve and escalate customer matters as appropriate
Maintain knowledge of product selection, location, features and benefits, and in-store promotions and marketing initiatives
Ensure accuracy in all transactions, inventory and store procedures
Supervise and direct shipping and receiving operations
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