Shift leader at Ioan Donut Holding Llc

Alpharetta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

0.0

Posted On

03 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Team management, Customer service, Inventory management, Food safety, Cash management, Problem solving, Communication, Delegation, Training, Conflict resolution, Operational standards, Time management, Decision making

Industry

Food and Beverage Services

Description

Shift Leader Overview: Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback. Responsibilities Include: * Perform all responsibilities of restaurant team members * Support the Restaurant Manager in meeting operational goals and execution * Ensure Brand standards are met throughout shift including preparation of food and beverages * Communicate shift priorities, goals and results to restaurant team members * Complete shift deployment plans for shifts to ensure positions are adequately supported * Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback * Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources. * Support the training of restaurant team members as needed * Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift * Communicate clearly with the next Shift Leader to help prepare him/her for shift * Ensure Food Safety standards are met * Manage Inventory throughout the shift * Provide great guest service and coach restaurant team members to do the same * Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a * positive reputation for the restaurant. * Manage cash over/short during shift and ensures restaurant team members are following cash franchisee * management policies * Monitor employee attendance, punctuality, and adherence to company policies. Education/Experience: * Basic computer skills * Fluent in spoken and written English or the local language in which you serve. * Previous leadership experience in retail, restaurant or hospitality preferred. * Key Competencies * Works well with others in a fast-paced team environment * On time, demonstrates honesty and a positive attitude * Willingness to learn and adapt to change * Guest focused * Ability to assist with training * Problem solving * Motivating others Physical Demands/Working Conditions: * Standing on feet * Repetitive motion including bending, stooping and reaching, lifting objects, ice, products, boxes up to 20lbs (if applicable) * Wearing a headset * Working in a small space

Responsibilities

The Shift Leader is responsible for coaching team members, ensuring brand standards are met, and managing daily restaurant operations. They oversee food safety, inventory, cash management, and provide excellent guest service throughout their shift.