Shift Leader/Lead Associate - Olathe, KS at Tommys Express
Olathe, KS 66061, USA -
Full Time


Start Date

Immediate

Expiry Date

15 Oct, 25

Salary

17.0

Posted On

16 Jul, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technology, Member Development, Service Industries, Writing, Flexible Schedule, Availability

Industry

Hospitality

Description

Job Summary: Shift Leader responsibilities include managing the overall guest experience, team supervision and management, overseeing wash purchase transactions - including managing cash - and monitoring the performance of the equipment. Ultimately, this role is responsible for ensuring all aspects of your shift run smoothly and effectively.

Duties/Responsibilities:

  • Ensure a consistently great customer experience for all guests and the highest wash quality.
  • Manage and oversee shift operations and align practices to the company’s vision, principles, and policies.
  • Inspire others and promote a dynamic, strong team through effective coaching and supervision, and provide feedback to team members as needed.
  • Maintain a beautiful, clean, operational, and orderly carwash facility and property.
  • Make good decisions to resolve issues quickly and appropriately.
  • Assign team member duties and ensure satisfactory completion.
  • Manage time-off requests and handle last-minute absences.
  • Inspect equipment and communicate the need for repairs or replacements to management.
  • Check cash drawers and prepare bank deposits.
  • Ensure health and safety standards are followed.
  • Address guest and associate complaints.
  • Foster and maintain a positive work environment.
  • Perform other operations, maintenance, and carwash site care duties, as requested.

Required Skills/Abilities:

  • At least one year of successful guest services personnel leadership experience in the food service, retail and/or other customer service industries.
  • Confidence and desire to work with people to inspire team member development, grow club memberships, and solve problems.
  • Goal-orientation, a strong work ethic, and ability to multi-task and prioritize goals and tasks.
  • Comfort with technology and ability to quickly learn a point-of-sale system and a variety of applications on both Apple and PC devices.
  • Experience in operating a variety of equipment and tools and willingness to learn new mechanical skills.
  • Ability to maintain clear and transparent communication, both verbally and in writing.
  • Willingness to abide by our uniform appearance standards and consent to a background check.
  • Availability to work a flexible schedule based upon project and training requirements.
  • Willingness to travel periodically (up to 10%).
  • Must be 18 years of age with a valid driver’s license.

Physical Demands: Ability to continuously stand or walk for prolonged periods; ability to bend, squat, climb stairs, climb ladders of various sizes, reach, and lift frequently (lift and carry up to 50 pounds occasionally); must be able to use hands and fingers to operate, handle, and use controls, equipment, and tools; vision must be sufficient to see details up close and must have the ability to focus.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift

Work Location: In perso

Responsibilities
  • Ensure a consistently great customer experience for all guests and the highest wash quality.
  • Manage and oversee shift operations and align practices to the company’s vision, principles, and policies.
  • Inspire others and promote a dynamic, strong team through effective coaching and supervision, and provide feedback to team members as needed.
  • Maintain a beautiful, clean, operational, and orderly carwash facility and property.
  • Make good decisions to resolve issues quickly and appropriately.
  • Assign team member duties and ensure satisfactory completion.
  • Manage time-off requests and handle last-minute absences.
  • Inspect equipment and communicate the need for repairs or replacements to management.
  • Check cash drawers and prepare bank deposits.
  • Ensure health and safety standards are followed.
  • Address guest and associate complaints.
  • Foster and maintain a positive work environment.
  • Perform other operations, maintenance, and carwash site care duties, as requested
Loading...