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Shift Leader - Operations Control Manager at ZENSAR TECHNOLOGIES SINGAPORE PTE LTD

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Command & Control, Major Events Coordination, Operational Analytics, ITSM, Release Management, Vulnerability Management, GitHub, Python, Incident Response, Escalation Management, Automation, Cross-functional Team Leadership, Reporting, Operational Playbooks

Industry

IT Services and IT Consulting

Description

JD : Shift Leader - Operations Control Manager Acting Operations Control Manager on the floor at the shift. Being able to demonstrate Command & Control and Major Events coordination behavior. Has to have Operational Analytics skills. Being able to influence people who may not be reporting to them directly. Substitute Major Incident Manager or act as escalation point in case of higher complexity/severity incident. Acts as Operations Control Manager during shifts, ensuring command and control, incident coordination, and operational analytics. Serves as escalation point for complex incidents and influences cross‑functional teams. Skills / Products (Command & Control, Major Events Coordination, Operational Analytics): Common: ITSM, Release management, Vulnerability management best practices. Software Engineering: GitHub, Python (for automation of reporting/analytics). Capabilities: Coordinate incident response and escalation. Apply ITSM compliance and structured release management. Automate reporting and analytics workflows. Store and manage operational scripts/playbooks in GitHub.

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Responsibilities

The Shift Leader acts as the Operations Control Manager, ensuring effective command and control, incident coordination, and operational analytics during shifts. They serve as an escalation point for complex incidents and influence cross-functional teams to maintain operational standards.