JOIN OUR FAMILY OF BRANDS – NORTHERN REFLECTIONS, RICKI’S & CLEO

At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
Reporting to the Store Manager, the Shift Leader supports the daily operations of our store and delivers an exceptional in-store experience for our customers. As part of the store leadership team, the Shift Leader is responsible for overseeing the store during assigned shifts, including opening and closing procedures.

EXPERIENCE & QUALIFICATIONS:

• Minimum 1–2 years of retail or customer service experience, preferably in a leadership or supervisory role
• Proven track record of achieving sales targets and driving team performance
• Strong interpersonal and communication skills with the ability to motivate and inspire a team
• Excellent customer service and selling skills
• Solid understanding of retail operations, including visual merchandising and loss prevention
• Strong organizational and time management skills; able to manage multiple priorities
• Comfortable working in a fast-paced, dynamic environment
• Must be able to stand for extended periods of time, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
• Flexible availability including days, evenings, weekends, and holidays

• Support daily store operations, including achieving sales goals and delivering an exceptional customer experience.
• Provide strong on-the-floor leadership in the absence of the Store Manager or Assistant Manager.
• Deliver outstanding customer service by following our customer service program
• Drive customer loyalty by promoting and enrolling customers in our loyalty program.
• Coach, support, and provide feedback to sales associates to help them meet productivity goals and improve performance.
• Maintain visual merchandising standards, including product preparation, displays, and in-store layouts.
• Perform point of sale transactions quickly and accurately.
• Ensure a safe and secure environment for both customers and the store team, following all loss prevention procedures.
• Communicate clearly and professionally with customers and coworkers.
• Follow all company policies, procedures, and initiatives.
• Perform other duties as assigned to support overall store success.