SHIFT LEADER at Sprout & Co

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

16.0

Posted On

07 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Team Management, Communication, Conflict Resolution, Quality Control, Health And Safety Compliance, Performance Monitoring, Feedback Management, Detail Orientation

Industry

Restaurants

Description

At Sprout, our Shift Leaders play a BIG role in shaping how our restaurants feel, for both our team and our customers. You’ll lead the shift from the front, keep things moving, and help create a space where people want to come back (and work in) again and again. This is a role for someone who loves people, leads by example, and thrives in a fast-moving, high-standard environment. Reporting to: Restaurant Leader Contract: Full-time Pay: €15–€16 per hour depending on experience and role What You’ll Be Doing Frontline Leader – Help run smooth, happy shifts with strong communication, teamwork, and support across the restaurant. Customer Focused – Create memorable experiences for every guest, turning complaints into comebacks. Team Connector – Build strong relationships, promote open feedback, and help keep the vibe positive and focused. Performance Driver – Spot issues, give real-time feedback, and help the team get better every day. Recognition Champion – Celebrate the wins, call out great work, and foster a culture of appreciation. Clean + Fresh – Own the look and feel of the space — from clean floors to perfect fridge displays and good tunes. Feedback Flow – Actively gather and action customer feedback. Pulse Monitor – Keep an eye on key metrics like NPS to improve customer experience and spot trends. Health & Safety – Be a compliance champion — keeping the team and customers safe. Quality Control – Check portioning, prep and presentation across the line to keep standards high. Who You Are Hospitality-Obsessed – You love making people feel welcome and delivering great service. Honest & Reliable – You show up, do the right thing, and lead with integrity. Generous – You’re generous with your time and always willing to help or share what you know. Curious – You ask questions, take feedback well, and are always learning. Positive Energy – You bring good vibes and uplift the team around you. Values-Driven – You live our values every day and help others do the same. Detail-Oriented – You notice what others miss — from portioning to playlist volume. Inclusive – You help build a culture where everyone feels seen, safe, and supported. What We’re Looking For We’re looking for someone ready to step up and lead from the front. Here’s what matters most: Good Level of English – You can confidently communicate direction with our team and our customers. Natural Leadership Skills – You lead by example and know how to bring out the best in others. Experience – At least 1 year of experience in hospitality or a similar fast-paced role (outside of Sprout). Curiosity to Learn & Grow – You’re eager to develop your leadership skills and grow your career with Sprout Positive & Reliable – You bring great energy, show up on time, and own your responsibilities. Why Work at Sprout? Great food for you on every shift Growth opportunities – we love to promote from within Team discount across all locations Well-being and mental health support Regular team socials and celebrations A fun, friendly team that genuinely care If you’re someone who thrives in a team, loves a bit of buzz, and wants to grow in a company that values people and positivity, we’d love to hear from you.

Responsibilities

Lead restaurant shifts by managing team performance, ensuring high quality control, and maintaining a positive customer experience. Responsibilities include monitoring key metrics like NPS, overseeing health and safety compliance, and fostering a supportive team culture.