Shift Leader at Sullys Steamers

Johnson City, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 26

Salary

17.0

Posted On

11 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Personnel Management, Food Planning, Food Preparation, Customer Service, Operational Compliance, MS Word, Excel, Google Suite, Sanitary Practices, Cost Control, Employee Training, Conflict Resolution

Industry

Restaurants

Description

Benefits: Travel opportunities Great tips Advancement opportunities Free meals Flexible schedule Company Overview Sully's Steamers creates delicious sandwiches by placing excellent ingredients between two halves of a bagel. The sandwich is placed in a steamer, creating a hot, melty, tasty meal that no other concept creates. We are committed to providing a joyful work environment fostered by a crew of like-minded hospitality professionals. Job Summary The Shift Leader is responsible for effectively leading Sully’s Steamers Restaurant according to operational policies and procedures. This position reports to the General Manager/AGM. Responsibilities Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. As well as maintain a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Responsible for ensuring consistent, high-quality food preparation and service. Ensure positive guest service in all areas. Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests. Provide direction to employees regarding operational and procedural issues. Follow up with employees on assigned tasks and monitor training of employees during shifts. Develop employees by providing ongoing feedback and establishing performance expectations. Qualifications Knowledge of computers (MS Word, Excel, Google Suite). Proficient in the following dimensions of restaurant functions: food planning and preparation, security, company policies and procedures, and personnel management. Must possess a valid driver's license. Must be eligible to work in the United States. Must be willing to submit to a background check.

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Responsibilities

The Shift Leader manages daily restaurant operations, ensuring adherence to company standards, sanitary practices, and high-quality food service. They are responsible for leading employees, providing feedback, and resolving guest complaints to maintain a positive customer experience.