Shift Leader at Torchy's Tacos

Zionsville, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

21.0

Posted On

22 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Shift Leadership, Guest Experience, Key Holder, Task Delegation, Team Support, Operational Excellence, Food Safety, Inventory Management, Cash Handling, Problem-Solving, Communication, Adaptability, Attention To Detail, Teamwork, ServSafe Certification, Alcohol Server Certification

Industry

Restaurants

Description

SHIFT LEADER THE TORCHY’S LEGACY BEGAN IN AUSTIN, TEXAS IN 2006 WITH AN IDEA, A DEDICATED EXECUTIVE CHEF, AND A FOOD TRAILER TO NOW OPERATING RESTAURANTS NATIONWIDE. WHAT WE NEED AS A SHIFT LEADER, YOU WILL ENSURE EVERY SHIFT RUNS SMOOTHLY AND WE DELIVER A DAMN GOOD EXPERIENCE TO OUR GUESTS. YOU WILL BALANCE HANDS-ON INVOLVEMENT WITH GUIDING AND SUPPORTING THE TEAM, TAKING RESPONSIBILITY FOR BOTH FRONT OF HOUSE (FOH) AND BACK OF HOUSE (BOH) ACTIVITIES. WHAT YOU’LL DO * SHIFT LEADERSHIP: YOU WILL LEAD SHIFTS WITH A FOCUS ON DELIVERING EXCEPTIONAL GUEST EXPERIENCES, MANAGING TEAM DYNAMICS, AND ENSURING OPERATIONAL EXCELLENCE. * KEY HOLDER RESPONSIBILITIES: YOU MAY SERVE AS A KEY HOLDER, RESPONSIBLE FOR OPENING AND CLOSING THE RESTAURANT, INCLUDING SETTING UP AND SECURING THE FACILITY. * TASK DELEGATION: YOU WILL IDENTIFY, PRIORITIZE, AND DELEGATE TASKS TO TEAM MEMBERS TO KEEP THE RESTAURANT RUNNING EFFICIENTLY DURING YOUR SHIFT. * GUEST EXPERIENCE: YOU WILL ACTIVELY ENGAGE WITH GUESTS TO ENSURE THEIR NEEDS ARE MET AND ADDRESS ANY CONCERNS WITH URGENCY AND CARE. * TEAM SUPPORT: YOU WILL ASSIST IN HIRING, TRAINING, AND MENTORING TEAM MEMBERS TO HELP THEM ACHIEVE THEIR POTENTIAL AND MEET PERFORMANCE STANDARDS. * OPERATIONAL EXCELLENCE: YOU WILL MAINTAIN KNOWLEDGE OF FOH AND BOH PROCESSES, INCLUDING RECIPE ADHERENCE, FOOD SAFETY, AND CLEANLINESS STANDARDS. * INVENTORY AND PREP MANAGEMENT: YOU WILL SUPPORT INVENTORY MANAGEMENT, ENSURE PROPER PREP LEVELS, AND CONDUCT LINE CHECKS TO UPHOLD FOOD QUALITY. * CASH HANDLING: YOU WILL SUPERVISE CASH MANAGEMENT, ENSURING ACCURACY AND ADHERENCE TO COMPANY POLICIES DURING OPENING AND CLOSING ACTIVITIES. * COMPLIANCE AND SAFETY: YOU WILL COMPLETE AND ENSURE COMPLIANCE WITH ALL HEALTH, SAFETY, AND REGULATORY CHECKLISTS. * PROBLEM-SOLVING: YOU WILL RESOLVE GUEST OR TEAM MEMBER ISSUES WITH A SENSE OF URGENCY AND PROFESSIONALISM, ESCALATING CONCERNS WHEN NECESSARY. * FLEXIBILITY: YOU WILL PERFORM OTHER DUTIES OR SPECIAL PROJECTS AS ASSIGNED TO MEET EVOLVING BUSINESS NEEDS. HOW YOU’LL DO IT * LEADERSHIP: YOU WILL SET THE TONE FOR THE TEAM, DEMONSTRATING TORCHY’S VALUES AND FOSTERING A POSITIVE WORK ENVIRONMENT. * ADAPTABILITY: YOU WILL REMAIN CALM AND EFFECTIVE IN A FAST-PACED, DYNAMIC ENVIRONMENT, HANDLING CHALLENGES WITH CONFIDENCE AND CREATIVITY. * COMMUNICATION: YOU WILL ENSURE CLEAR AND OPEN COMMUNICATION WITH TEAM MEMBERS, PROVIDING DIRECTION, FEEDBACK, AND ENCOURAGEMENT. * ATTENTION TO DETAIL: YOU WILL UPHOLD HIGH STANDARDS FOR FOOD QUALITY, SAFETY, AND CLEANLINESS, ENSURING EVERY DETAIL CONTRIBUTES TO AN EXCELLENT GUEST EXPERIENCE. * TEAMWORK: YOU WILL WORK COLLABORATIVELY WITH ALL TEAM MEMBERS, BUILDING TRUST AND RESPECT TO ACHIEVE SHARED GOALS. WHAT YOU NEED MINIMUM QUALIFICATIONS * EXPERIENCE IN A SUPERVISORY OR LEADERSHIP ROLE IN A RESTAURANT OR SIMILAR ENVIRONMENT. * STRONG UNDERSTANDING OF FOOD SAFETY, GUEST SERVICE, AND RESTAURANT OPERATIONS. * REQUIRED STATE ALCOHOL-SERVER AND MANAGER SERVSAFE CERTIFICATIONS. * FLEXIBILITY TO WORK VARYING SHIFTS, INCLUDING EVENINGS, WEEKENDS, AND HOLIDAYS. * ABILITY TO LIFT, PUSH, PULL, OR CARRY HEAVY OBJECTS UP TO 40 POUNDS AND TO STAND OR WALK FOR EXTENDED PERIODS. PREFERRED QUALIFICATIONS * Bilingual English/Spanish, a plus. * EXPERIENCE IN TRAINING, MENTORING, AND DEVELOPING TEAM MEMBERS. * FAMILIARITY WITH INVENTORY AND CASH-HANDLING PROCESSES. * PROVEN ABILITY TO HANDLE HIGH-PRESSURE SITUATIONS WITH PROFESSIONALISM. Let’s TACO ‘bout why it pays to be a Torchy’s Team Member: * $17.00 - $21.00 per hour based on experience * Flexible schedules * Incredible growth opportunities. This is more than just a job…it can lead to a Damn Good career! * Damn Good food discount card for you AND your spouse * Access to all benefits including medical, dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months * Paid Time Off (PTO) after 1 year of employment * Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis

Responsibilities

The Shift Leader ensures every shift runs smoothly by balancing hands-on involvement with guiding and supporting the team, taking responsibility for both Front of House and Back of House activities. Key duties include leading shifts, serving as a key holder for opening/closing, delegating tasks, and actively engaging with guests to ensure exceptional experiences.