Shift Manager

at  Firehouse Subs Persson Sandwich Company Inc

REQUIREMENTS

• Weekend and evening availability required
• Past leadership experience preferred, but not required
• Top-notch customer service skills
• Ability to handle cash and finances
• Goal-oriented
• Sense of urgency
• Quick learner
• Computer literate
  Firehouse Subs consistently ranks No. 1 among fast casual brands in the categories of food quality, friendly service, and taste and flavor. In 2015, Firehouse Subs was ranked No. 1 consumer choice for welcoming and comfortable atmosphere by Technomic’s 2015 Chain Restaurant Consumers’ Choice Awards, and the brand produced the second-fastest growth in U.S. franchise units as ranked by Nation’s Restaurant News

What you’ll do:

• You’re a people person who cares about your Team Members as people and individuals
• You’ll have the responsibility to running and managing the shift
• You greet and welcome guests with your warm, friendly nature … you have a high level focus on hospitality
• Prepare and serve hearty and flavourful subs
• You’re the role model for great behaviour and following standards
• You sweat the small stuff, show care for the restaurant, and treat it like its your own
• You make the tough calls… they won’t always be the right ones but you’ll learn from each and every one.
• You promote the goals and targets of the restaurant, whether its speed of service, guest satisfaction, employee engagement, or upselling.
• You communicate clear expectations and make achieving these goals fun

How you will do it:

• Accurately and with attention to detail - no one wants a sloppy or inaccurate sub!
• Friendly and outgoing - easily able to talk and interact with the guests and your team… a smile and eye contact go a long way!
• Quickly and with energy… no joke, the job is BUSY and you should enjoy the hustle!
• With approachability - your team can count on you for a listening ear, support and guidance
• With excellence - you’re not comfortable with the status quo or being mediocre. You push yourself to be better each and every day