Shift Manager (I) - Gulf Shores at Amusement Technology LLC

Gulf Shores, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

20.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Staff Training, Conflict Resolution, Team Leadership, Staffing, Payroll, Facility Maintenance, Time Management, Planning, Organizational Skills, Mentoring, Delegation, Inventory Ordering, Communication, Operational Oversight

Industry

Entertainment Providers

Description

Shift Managers manage day-to-day operational responsibilities in all facets of the guest experience. Shift Manager responsibilities include but are not limited to: implementation of operation procedures, training of staff members, oversight of daily guest experience, constructive conflict resolution for guests and team members, and operational responsibilities as assigned. Shift Managers in our arcades are tasked with creating a high service-level experience each day for guests and team members. Essential Responsibilities: * Customer interaction and assessment of all facets of the customer experience * Cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits * Ensuring that cashier personnel adhere to correct cash handling procedures and sell effectively * Ensuring that all staff are strictly adhering to company policies and providing outstanding customer service * Assisting with staffing duties including: hiring, training, and disciplinary action * Performing operational paperwork duties including safety, payroll, facility * Contributing to schedules and employee communications * Corresponding with and providing regular reports to other members of the management team * Maintaining the highest standard of facility appearance, including storage areas and the parking lot * Coordination with General Manager and fellow operations team to ensure that all facility maintenance is performed quickly * Maintaining efficient and effective operation in accordance with business needs * Ordering and purchasing operation supplies and merchandise as needed Job Requirements: * Must be able to safely lift/push/pull heavy objects (up to 40lbs) * Excellent customer service skills with a professional and positive attitude * Ability to work with prolonged periods of walking, kneeling, and standing * Ability to work indoors with artificial and natural lighting * Ability to read, write, and communicate in English * Availability to work evenings, weekends and holidays as required * Maintain appropriate confidential information * Innovative leadership skills to include mentoring, motivating, and delegation * Excellent communication, time-management, planning and organizational skills Starting Compensation: Shift Manager – Pay Level I Required Experience: * Customer Service: Minimum 2 Years * Experience in hospitality, amusement/entertainment, or restaurant industries * Cash Handling Experience: Minimum 2 years Preferred Experience: * 1 year or more team leadership experience; or * Recommendation of current supervisor based on aptitude for excellent leadership skills

Responsibilities

Manage day-to-day operational responsibilities to ensure a high-quality guest experience in an arcade setting. Duties include staff training, cash handling oversight, and maintaining facility appearance and safety standards.