Shift Manager at Pollo Campero

Farmers Branch, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

17.0

Posted On

01 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Training, Customer Experience, Operations Coordination, Problem Solving, Team Coaching, Employee Training, Teamwork, Customer Satisfaction, Continuous Improvement, Inventory Management, Staffing, Labor Management, Sanitation, Safety Compliance, Communication

Industry

Restaurants

Description

Overview The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience. Responsibilities Plan his/her duties and responsibilities for each shift Verifies compliance of procedures and protocols Attends and resolves problems as they appear in the restaurant operation Assist the General Manager Coach and lead a team with no supervision Involves himself in the operational and technical training of employees Maintain a positive atmosphere of teamwork and full of energy Verifies customer satisfaction/Handles customer complaints Applies a continuous improvement mindset to processes and procedures Open/close restaurant Assist with inventory (logging) Assist with staffing needs Assist with controllables and labor Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils. Follows and abides by all safety rules, policies, and procedures Qualifications High School Diploma or equivalent required 1+ year of experience in similar roles or with customer experience Demonstrates strong leadership potential by actively supporting team dynamics. Committed to guest satisfaction, upholding a guest-first mindset in all interactions. Preferred: Food Handlers Card/ ServSafe Certification Fluent in English & Spanish* Ability to work with computers Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs. Ability to stand for long periods Flexibility to work nights, weekends, and holidays Expected Behaviors Be Service OBSESSED Friendly, welcoming attitude / Models customer orientation for other employees Anticipates and prevents problems with a proactive attitude Energetic Team Leader Must have excellent interpersonal communication skills to work with others Sense of urgency Attention to details Proactively help where it is most needed in the restaurant Pay Rate USD $17.00/Hr.

Responsibilities

The Shift Manager is responsible for training, developing, and leading the crew while serving as a critical part of the leadership team to ensure smooth end-to-end operations and exceptional customer experience. Key duties include planning shift responsibilities, verifying compliance, resolving operational issues, and assisting the General Manager.