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Shift Manager at Pollo Campero

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

17.0

Posted On

24 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Service, Training, Problem Solving, Inventory Management, Sanitation Standards, Bilingual Communication, Operational Compliance, Coaching, Flexibility, Continuous Improvement, Safety Procedures, Time Management, Staffing, Technical Training, Positive Atmosphere

Industry

Restaurants

Description

Overview The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience. Responsibilities Plan his/her shifts Verifies compliance of procedures and protocols Attends and resolves problems as they appear in the restaurant operation Assist the General Manager Coach and lead a team with no supervision Involves himself in the operational and technical training of employees Maintain a positive atmosphere of teamwork and full of energy Verifies customer satisfaction/Handles customer complaints Applies a continuous improvement mindset to processes and procedures Open/close restaurant Assist with inventory (logging) Assist with staffing needs Assist with controllables and labor Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils. Follows and abides by all safety rules, policies, and procedures Qualifications Must be 18 years of age or older Must be fluent in English & Spanish Preferred: 1+ year of experience in similar roles or with customer experience Ability to lift and push 50 lbs. Ability to stand for long periods Flexibility to work nights, weekends, and holidays Preferred: Food Handlers Card/ ServSafe Certification Ability to work with computers Must follow the company Personal Care and Hygiene policies Must be able to produce authorized U.S. work documents Pay Rate USD $17.00/Hr.

Responsibilities

The Shift Manager is responsible for training, developing, and leading the crew while ensuring a smooth operation for exceptional customer experience. They also handle customer complaints, assist with inventory, and maintain sanitation and safety standards.