Full job descriptionJoin Americana Restaurants as a Shift Supervisor!

Are you passionate about leading teams, delivering exceptional customer service, and driving operational excellence? Americana Restaurants is looking for energetic and motivated Shift Supervisors to support restaurant operations, inspire team members, and ensure an outstanding guest experience during every shift.

Key Responsibilities

Leadership & Shift Management

• Lead and supervise restaurant team members during assigned shifts.
• Ensure company policies, procedures, and operational standards are consistently followed.
• Communicate promotions, marketing campaigns, and new product launches to the team and ensure successful execution.
• Respond promptly and effectively to operational issues and emergencies.
• Support restaurant management in achieving daily operational goals.

Food Safety, Security & Compliance

• Maintain compliance with company food safety, health, hygiene, and workplace safety standards.
• Conduct shift checks and take corrective action where necessary.
• Ensure adherence to company security procedures to protect employees, customers, cash, inventory, and equipment.
• Professionally represent the restaurant during interactions with regulatory authorities and external agencies.

Restaurant Operations Excellence

• Monitor restaurant performance to ensure operational, quality, cleanliness, and customer service standards are met.
• Ensure appropriate product preparation and inventory levels based on business demand.
• Manage and resolve customer concerns professionally, escalating serious issues when required.
• Ensure restaurant cleaning schedules and maintenance standards are consistently maintained.
• Support compliance with restaurant systems and operational tools, including POS and restaurant management systems.

Sales & Financial Performance

• Support sales growth initiatives, suggestive selling programs, and promotional campaigns.
• Follow cash handling procedures and ensure team compliance.
• Complete daily operational records, shift reports, and banking activities accurately.
• Monitor labor utilization and supply levels, taking corrective actions when required.
• Assist in controlling restaurant costs and minimizing waste.

Team Development & Engagement

• Coach, train, and develop new and existing team members.
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