ABOUT US:

At BTRMLK, we’re passionate about delivering high-quality, fried chicken offerings with exceptional customer service. We believe in fostering a positive, energetic environment for both our customers and our team. As we continue to grow, we’re looking for a dedicated and experienced Food Service Supervisor to assist our team and uphold our commitment to excellence.

POSITION OVERVIEW:

The Food Service Supervisor plays a key role in overseeing staff during shifts, ensuring efficient operations, and maintaining food safety and customer service standards. This role involves hands-on leadership, problem-solving, and supporting the management team in running a fast-paced, high-quality restaurant environment.

QUALIFICATIONS:

• Open availability or mostly open.
• Strong leadership, communication, and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency in inventory management.
• Familiarity with POS systems.
• Knowledge of health and safety regulations in the food industry.
• Must have valid Food Handlers Certificate.
• Flexible schedule, including weekends, evenings, and holidays as required.

1. Shift Supervision & Team Leadership

• Supervise, guide, and support team members during shifts to ensure smooth operations.
• Train new employees and reinforce company policies, procedures, and best practices.
• Assist in scheduling and ensure proper shift coverage.
• Foster a positive and productive work environment.

1. Customer Service & Quality Control

• Monitor customer service interactions to ensure excellent guest experiences.
• Address and resolve customer concerns promptly and professionally.
• Maintain food presentation, taste, and quality according to company standards.

1. Food Safety & Cleanliness

• Ensure all health and safety regulations are followed, including food handling and sanitation procedures.
• Conduct routine checks on food storage, temperature controls, and cleanliness of workstations.
• Enforce hygiene and uniform standards for all team members.

1. Inventory & Order Management

• Assist in tracking stock levels and notifying management of supply needs.
• Minimize food waste by following portion control guidelines.

1. Administrative Support

• Complete shift reports and assist with cash handling and POS system accuracy.
• Communicate with management about operational needs and staff performance.
• Assist in implementing promotions, menu updates, and store initiatives.
• Proactive in monitoring labour costs, food costs, and limiting waste.