Chatime is a leading global bubble tea brand with over 1,000 stores worldwide and 35+ locations in Ontario. Our motto is “Good Tea, Good Time”, and we take pride in delivering high-quality drinks and excellent customer experiences — every time.
We’re hiring a Team Leader / Shift Supervisor to join our teams in Markham & Scarborough.

Store Location:

• Markham: 9850 Markham Rd, Unit 4, Markham ON L6E0H7
• Scarborough: 5981 Steeles Ave E, Toronto ON M1V 5P7

Key Qualifications:

• Food & Beverage experience considered an asset
• Food Handler Certification is required
• Exceptional customer service skills
• Enjoys working independently and in a team setting
• Excellent communication skills
• Self-motivated, organized and excels under pressure in a fast-paced environment
• Must be able to work flexible hours including morning, late nights, weekends and holidays

Job Duties:

• Support store management by guiding and directing team members during shifts
• Assist in training new staff and provide on-the-job feedback
• Maintain inventory, restock supplies, and manage local purchasing when needed
• Ensure store operations follow all company standards and procedures
• Enforce daily, weekly, and monthly cleaning schedules
• Resolve escalated customer service issues professionally
• Balance daily cash and complete accurate end-of-day reporting
• Report equipment issues and team concerns to management
• Ensure full coverage of management shifts and support coordination of scheduling
• Other duties as assigned
• Perform other duties as required.

Operating Hours & Availability:

• The ideal full-time candidates should be available a minimum of 40 hours per week and including the ability to work opening shifts, closing shifts, weekends, and holidays.
• Opening shifts can be starting as early as 9:00am. Closing shifts can be ending at 1am.

If you’re excited to be part of a growing brand and passionate team, we’d love to hear from you! Please send your resume and your availability to be considered. We thank all applicants for their interest, but only selected candidates will be contacted for interviews.
Job Type: Full-time
Pay: From $18.15 per hour
Work Location: In perso

• Support store management by guiding and directing team members during shifts
• Assist in training new staff and provide on-the-job feedback
• Maintain inventory, restock supplies, and manage local purchasing when needed
• Ensure store operations follow all company standards and procedures
• Enforce daily, weekly, and monthly cleaning schedules
• Resolve escalated customer service issues professionally
• Balance daily cash and complete accurate end-of-day reporting
• Report equipment issues and team concerns to management
• Ensure full coverage of management shifts and support coordination of scheduling
• Other duties as assigned
• Perform other duties as required