Shift Supervisor - Durango Store at Goodwill of Colorado

Durango, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

20.32

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail management, Team leadership, Customer service, Inventory management, Conflict resolution, Staff coaching, Cash handling, Operations management, Problem solving, Communication, Microsoft Office, Forklift operation, Pallet jack operation, Time management, Safety compliance

Industry

Non-profit Organizations

Description

*Please Note: This position will be posted through 4/6/2026* Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division. *All applicants are required to attach a resume to their application in order to be considered for this position. Please Note: Our Stores are open 9 am to 9 pm Monday through Saturday and 9 am to 8 pm Sunday. This supervisory position is full-time and will require open availability (including evenings and weekends). Shifts for this position could start as early as 7 am and go as late as 10 pm. Pay - $20.32 per hour. This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. Full Time employees in our Retail, Sales/Operations, Commercial Contracts are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer. JOB SUMMARY: The Retail Center Shift Supervisor will be responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center. ESSENTIAL FUNCTIONS: * Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation. Employee Leadership: * Manages breaks. * Redirects staff/work teams to address call-offs. * Coaches’ employees verbally and with initial write-ups. * Provides input to reviews and terminations. * Facilitate employee purchases. Task/Functional Leadership: * Assists in opening and closing procedures * Responsible for the verification step related to the daily sales report paperwork. * Responsible for counting drawers. * Responsible for making change between drawers and the safe. * Assist with inventory process by counting, entering, and verifying. Customer Focus: * Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives. * First escalation point for customer complaints. * Point of contact for turning down donations at Attended Donation Centers (ADC). Cross training: * Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency. * Ensure E-Commerce product is processed accurately and moving to E-Commerce efficiently. * Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product. * Maintains knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises. * Job duties may extend beyond the tasks listed and may include additional responsibilities as required. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: * A High School diploma or equivalent is preferred. Experience: * Previous supervisory experience is preferred. * Two (2) years’ retail experience is desired. Other: * Familiar with product pricing, trends, fashions, and seasonal changes. * Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers. * Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation. * Able to obtain walkie stacker and/or forklift certification to safely operate equipment. * Able to quickly problem solve and make decisions. * Able to maintain confidentiality and follow Goodwill’s policies and procedures. * Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization. * Ability to manage corporate email and calendar (i.e. Outlook). * Able to withstand prolonged standing, bending, and lifting up to 8 hours per day. * Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary. Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify [http://www.dhs.gov/E-Verify] We promote a Safe & Drug-free Workplace. Candidates offered this position will be required to successfully complete pre-employment screening, which could include: a background check, drug test, reference check, employment verification, education verification, fingerprinting, and/or MVR (if applicable, based on position). In addition, certain positions will require repeated screening processes, and your employment with Goodwill of Colorado will remain contingent upon the results of any continued screening processes. Physical Requirements Attachment to Job Description Job Title: 514 - Retail Center Shift Supervisor Dept Number: Varies - Retail The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Guide to Physical Requirements: * Continuously (5-8 hours) * Frequently (3-4 hours) * Occasionally (1-2 hours) * Never LIFTING: (as defined by ADA) Heavy: 45 lbs & over - OCCASIONALLY Moderate: 15-44 lbs - OCCASIONALLY Light: 14 lbs & under - FREQUENTLY CARRYING: Heavy: 45 lbs & over - OCCASIONALLY Moderate: 15-44 lbs - OCCASIONALLY Light: 14 lbs & under - FREQUENTLY PUSHING/PULLING - FREQUENTLY REACHING: Above Shoulder - FREQUENTLY At Shoulder - FREQUENTLY Below Shoulder - OCCASIONALLY TWISTING - OCCASIONALLY BENDING - OCCASIONALLY KNEELING/CRAWLING - OCCASIONALLY SQUAT - OCCASIONALLY CLIMBING: Use of legs only (stairs) - OCCASIONALLY Use of arms & legs (ladders) - OCCASIONALLY HEARING - CONTINUOUSLY VISION: Visual, close - FREQUENTLY Visual, distant - OCCASIONALLY Visual, depth perception - FREQUENTLY HANDS/FINGERS: Simple grasping - FREQUENTLY Fine Manipulation - CONTINUOUSLY Repetitive Movements - CONTINUOUSLY WALKING - FREQUENTLY STANDING - CONTINUOUSLY SITTING - OCCASIONALLY SPEAKING - CONTINUOUSLY OTHER, please describe -

Responsibilities

The Shift Supervisor is responsible for the daily tactical leadership of retail associates, including managing staff, overseeing store operations, and ensuring customer satisfaction. They also handle opening and closing procedures, inventory verification, and the resolution of customer complaints.