SHIFT SUPERVISOR at FAMILY ENTERTAINMENT GROUP LLC

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

21.5

Posted On

17 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Customer Service, Staff Supervision, Conflict Resolution, Task Delegation, Operational Management, Employee Training, Security Awareness, Professionalism

Industry

Entertainment

Description

Description About Us Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S Position Summary The Shift Supervisor plays a key role in the daily operations of the facility, supporting the General Manager in delivering a high-quality guest experience while supervising staff and maintaining a positive work environment. This position is responsible for leading team members during scheduled shifts, addressing customer concerns, and ensuring consistent adherence to company policies and procedures. Key Responsibilities Lead, guide, and support team members during shifts to ensure efficient operations Delegate tasks and oversee project completion Identify and address any operational weaknesses or staffing challenges Set the standard for professionalism and teamwork by leading through example Support staff training and assist in implementing new or updated policies and procedures Serve as the first point of contact for guest concerns and complaints Greet customers, assess their needs, and deliver solutions that exceed expectations Provide accurate information regarding games, merchandise, and facility features Demonstrate the use of games or equipment as needed Resolve guest issues in a timely and professional manner to ensure satisfaction Collaborate with the General Manager to assess employee performance and contribute to personnel development Stay informed of current promotions, sales events, payment policies, and safety procedures Remain vigilant and proactive in identifying security risks and potential theft Take appropriate action when incidents arise, following company guidelines and protocols Be fully capable of performing and training others on all Arcade Attendant responsibilities Maintain strong, respectful working relationships with all departments and team members Enforce company policies as outlined in the FEG/CCME Employee Policy and Procedure Handbook Support a safe, clean, and welcoming environment for both staff and guests Perform other duties as assigned by the General Manager Requirements Qualifications High school diploma or equivalent required At least 6 months experience as a Senior Arcade Attendant or similar Demonstrated leadership and communication skills Ability to handle customer service situations calmly and effectively Apply now to join our growing team and help us create memorable experiences in our locations. Family Entertainment Group is an equal opportunity employer.

Responsibilities

The Shift Supervisor leads team members during scheduled shifts to ensure efficient operations and a high-quality guest experience. They are responsible for resolving customer complaints, overseeing staff performance, and maintaining facility security and cleanliness.