Shift Supervisor - Internal at The Samaritans Cape Cod and the Islands

, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

25.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis Line Support, Protocol Adherence, Composure, Judgment, Critical Thinking, Mentoring, Data Entry, Relationship Building, Discretion, Confidentiality, Multi-tasking, Suicide Prevention Best Practices, Technology Proficiency, Troubleshooting, Attention To Detail, Problem Solving

Industry

Non-profit Organizations

Description

About the role Must be a current employee of the organization. Working remotely, Shift supervisors will back-up and advise staff and volunteers on the Samaritans Crisis Line, using National Suicide Prevention Lifeline/988 protocols. They must possess the composure, judgment and critical thinking needed during potential imminent risk situations. Hours may vary depending on operational needs. What you'll do Assist Crisis Line Associates and volunteers on the crisis line, as needed. If asked, listen carefully to a situation, and then quickly develop and evaluate options for people in crisis, while staying in accord with Samaritans’ and National Suicide Prevention Lifeline’s guidelines, policies, and procedures. Keep composure in high-stress situations. Instruct and mentor crisis Line Associates/volunteers/interns. Enter and review data to track the effectiveness and impact of crisis line services. Provide written follow-up as needed or requested. Build and maintain relationships with supervisors, crisis Line Associates/volunteers/interns, emergency service personnel, and behavioral health professionals, among others. Exercise discretion in handling confidential situations and information. Convey sensitive information in a timely manner to qualified parties. Be able to multi-task. Remain informed on suicide prevention best practices, models, and initiatives. Adhere to all Samaritans on Cape Cod and the Islands policies, procedures, best practices, and those in accordance with our accreditation through the International Council of Helplines, and guidelines from the Massachusetts Suicide Prevention Coalition, the Massachusetts Department of Public Health, and the National Suicide Prevention Lifeline. Other responsibilities as assigned. Qualifications Preferred Bachelor’s degree or professional experience in a mental health agency, nonprofit, or similar organization. Previous experience working on a suicide prevention crisis line, customer service, and/or phone center required. High comfort level with technology, including computer and internet skills, smartphones, and integrated systems. Experience with the iCarol software system or similar cloud-based database, telephony applications, and Microsoft Teams required. Attention to detail required. Ability to problem solve and troubleshoot in a fast-paced and evolving remote work environment. Special Requirements Successful completion of Samaritans Crisis Line training. Remote work with occasional in-person interaction with staff and colleagues. Access to active, high-speed internet service. Access to a secure, private space where confidentiality can be maintained. Refresher training and regular staff meetings. Background and CORI checks. Pay Rate and Benefits $21-25 per hour 8 paid holidays (prorated for part-time hours) Direct deposit payroll Generous vacation, sick and personal time off policies Opportunity to work from a remote location. The Samaritans is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Responsibilities

Shift supervisors will back-up and advise staff and volunteers on the Samaritans Crisis Line using established protocols, requiring composure and critical thinking during high-risk situations. Responsibilities also include instructing, mentoring, data tracking, and maintaining professional relationships with various stakeholders.