Shift Supervisor at KFCPizza Hut Express

Winchester, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Customer Satisfaction, Conflict Resolution, Inventory Management, Labor Management, Cash Control, Food Safety, Communication, Organizational Skills, Training, Team Building, Problem Solving, Business Initiatives, Scheduling, Punctuality

Industry

Restaurants

Description

About the Job: As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet KFC's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results. The Day-to-Day: Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs. Oversee Team Members' completion of shift tasks and maintain clean, neat appearances. Ensure food safety, quality, and accuracy of orders. Resolve customer complaints quickly, maintaining positive customer relations. Provide regular feedback to the RGM on Team Member performance. Offer ongoing constructive and positive feedback to Team Members. Actively participate in training Team Members. Handle conflicts constructively and work with the RGM to achieve resolution. Assist the RGM in screening Team Member candidates. Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory and managing labor. Oversee proper product preparation, rotation, portioning, cooking and holding times. Assist the RGM with facility maintenance and ensure health and safety standards are always followed. Is this you? 1 year of restaurant/retail experience, with 3 months shift lead experience preferred Adheres to cash, security, inventory and labor policies Must be at least 18 years of age Accessibility to dependable and reliable transportation Excellent communication skills, management/leadership and organizational skills. Physical dexterity required (the ability to move up to 50 lbs. from one area to another). Attendance and Punctuality a must Operating of cash register as needed and making change for other cashiers. Basic Math skills Maintains customer satisfaction and adheres to health and safety standards Promotes and champions KFC’s culture and values Provides constructive feedback to Team Members Executes shift duties accurately and efficiently Promotes equity, inclusion and belonging Ensures teammates and customers enjoy a positive experience Work-Hard, Play-Hard: Competitive Pay Free meal each shift Tuition reimbursement and scholarship opportunities Flexible schedules- day, night and evening shifts Vacation pay KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!

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Responsibilities

The Shift Supervisor will lead shifts with energy, ensuring high KFC standards are met by resolving customer concerns and inspiring the team through coaching and guidance. Key duties include overseeing task completion, maintaining food safety and quality, and assisting management with business initiatives and team member performance feedback.