POSITION OVERVIEW

Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

ABOUT US

Since 1914 our family’s love of chocolate has been handed down from generations of chocolatiers. Today, The Milk Shake Factory is Pittsburgh’s premier milkshake and chocolate destination. Using farm fresh dairy sourced from local farms, The Milk Shake Factory serves up handspun shakes, craft sundaes, and gourmet chocolates.
Our team really is our family, and we feel that way every day. We believe that all our employees deserve the peace of mind that comes along with personal security. That’s why we offer our full-time employees a comprehensive benefits package, including competitive compensation, healthcare, vision and dental benefits, an FSA account, life insurance policies, short term disability, long term disability, and 401k options.
While at The Milk Shake Factory®, you will be exposed to all facets of our business. You will create with us, learn with us, and grow with us in an environment that is diverse and inclusive.

REQUIREMENTS

• Strong communication skills, interpersonal skills, and exceptional customer service skills
• Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills
• Ability to judge and appropriately react to business activity to ensure labor management
• Attention to detail and safety requirements
• Manual dexterity and good hand-eye coordination
• Previous customer service and cash handling experience
• Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays
• High school diploma or GED
• Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds
  The Milkshake Factory provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. In addition to federal law requirements, The Milkshake Factory complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

• Act with excellence, integrity, and knowledge that promotes the culture, values, and mission of The Milkshake Factory
• Execute opening and closing duties through own efforts and delegation to Team Members
• Assist with Team Member training and oversight by providing clear and conscience feedback, and encouraging coaching as needed
• Report Team Member performance on shift to store manager
• Act as a brand advocate to customers by demonstrating enthusiasm while providing exceptional customer service
• Build sales through sampling, promotional offers, recommending products, and upselling
• Consistently create high quality milkshakes, sundaes, beverages, and dipped items while adhering to all recipe and presentation standards
• Fill customer orders for retail products including bulk and prepackaged chocolate while adhering to First In First Out (FIFO)
• Address and resolve customer complaints with calm demeanor
• Maintain and organize all work and sales areas including the stockroom, coolers, and freezers
• Assist in preparing the retail environment for promotional activities including seasonal decorations, rotating the seasonal product mix, and placing signage
• Follow all cash management and cash register policies and ensure proper cash management practices are followed by team
• Ensures that all tasks and functions of position are always performed in a safe manner
• Responsible for learning and adhering to food safety and quality as well as reporting food safety and quality problems to store manager
• Other duties as needed