Shift Supervisor at MilkShake Factory Florham Park

Murfreesboro, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Interpersonal Skills, Customer Service Skills, Leadership Skills, Delegation Skills, Attention To Detail, Safety Awareness, Cash Handling, Team Training, Problem Solving, Sales Techniques, Food Safety, Manual Dexterity, Organizational Skills, Creativity, Flexibility

Industry

Description

ABOUT US At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place. We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks: Enjoy a 'chill' work attire Be part of a rapidly growing concept Develop into a chocolate-tasting expert – other chocolates will never taste the same Become a valued member of a cool team and local neighborhood community Embark on a journey with us where there is room to grow and develop internally Come shake things up with MilkShake Factory! Exciting news - we're expanding our operations coast to coast! POSITION OVERVIEW Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer. ESSENTIAL FUNCTIONS Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity. Take charge of opening and closing duties, both solo and by rallying the team. Dive into Team Member training, providing clear feedback and coaching vibes. Keep the store manager in the loop on Team Member performance. Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service. Boost those sales with your creative flair—sampling, product recommendations, and subtle upselling moves. Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates while sticking to the recipe and presentation standards. Nailed it. Keep that cool demeanor intact when smoothing out customer complaints. Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers. Dive into the retail magic, prepping the environment for promotions with seasonal vibes, rotating products, and killer signage. Cash wizardry? Check. Ensure the team follows cash management policies flawlessly. Safety first! Execute all tasks with a safety mindset. Stay on top of food safety and quality, reporting anything fishy to the store manager. Ready for anything? Dive into those extra duties with flair! REQUIREMENTS Strong communication skills, interpersonal skills, and exceptional customer service skills Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills Ability to judge and appropriately react to business activity to ensure labor management Attention to detail and safety requirements Manual dexterity and good hand-eye coordination Previous customer service and cash-handling experience Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays High school diploma or GED Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds

Responsibilities

Shift Supervisors lead team members to meet shift goals while maintaining a fun retail environment. They are responsible for training team members, managing customer service, and ensuring food safety and quality.