Shift Supervisor at St Vincent De Paul

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

25.0

Posted On

18 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Crisis Management, Operational Oversight, Conflict De-escalation, Volunteer Coordination, Administrative Record Keeping, Interpersonal Communication, Resource Management, Staff Training, Case Coordination, Microsoft Office, Facility Management

Industry

Non-profit Organization Management

Description

Shift Supervisor Position Summary As a Shift Supervisor at St. Vincent de Paul’s shelter/transitional housing program, you will oversee operations to ensure a safe, welcoming, and organized environment for individuals experiencing homelessness. Leading a team of Service Coordinators, you will collaborate closely with security, case management/navigation, and community partners to address the specific needs of your shift—ranging from managing daily activities and volunteer engagement to handling crises and maintaining a secure overnight environment. This role demands a proactive, organized, and calm leader capable of adapting to a fast-paced atmosphere while ensuring the well-being of residents around the clock. Key Responsibilities * Team Leadership: Lead service coordinators in maintaining a calm, safe, and supportive environment, directly supervising Service Coordinators and volunteers on shift. * Operational Guidance: Provide daily guidance and support to the team, monitoring adherence to program policies, procedures, and safety protocols. * Crisis Management: Collaborate with security and program staff to respond to and document emergencies, including behavioral issues, medical situations, and safety or facilities concerns. * Operations: Oversee critical shift activities, including resident intake/discharge, meal or snack service operations, supply distribution, and the preparation/maintenance/transition and clean up of sleeping areas. * Administrative Oversight: Maintain accurate records and logs inappropriate data systems (eg, HMIS, Uplift, etc.), including staff schedules, attendance, incident reports, and the proper handling/documentation of resident property. * Facility Standards: Ensure the cleanliness, organization, and safety of all workspaces, dormitories, and communal areas, addressing sanitation needs or emergency clean-ups as they arise. Report situations promptly according to proper protocol. * Volunteer Engagement: Support and coordinate volunteers, facilitating a welcoming and inclusive environment that ensures a positive experience for community contributors. Give clear directions, guidance, and appropriate appreciation. * Organizational Alignment: Participate in staff meetings, training sessions, and agency events to stay aligned with shelter goals and SVdP’s culture of “Let None Be Lost.” * General Duties: Perform other duties as assigned by Supervisor. Ideal Candidate: You are a proactive, quick-thinking, and dependable leader with proven experience in shelter/housing environments. Thriving in fast-paced settings, you possess strong organizational and communication skills and a genuine passion for supporting vulnerable populations. You are highly resourceful, capable of multitasking and managing emergencies efficiently to maintain a safe, welcoming, and supportive environment for both residents and volunteers—even in unexpected or challenging overnight situations. Requirements: * Experience: Minimum of 1+year working with vulnerable populations in a shelter or similar environment. * Education: High school diploma or GED. * Skills: Strong communication, organizational, and interpersonal skills. * Technical: Proficiency with Microsoft office software programs, internet navigation, and the ability to learn new databases and systems quickly. * Certification: Current Level One Fingerprint Clearance Card (Washington Street Shelter) * Physical: Ability to stand, walk, lift up to 50 pounds, and perform other physical tasks as needed during various shifts. Pay Information: Hourly Pay * Starting Pay: $23/hour * Overnight Employees will receive anadditional$1.00/hour Shift Supervisor: Level 1 Pay: Starts at $23.00/hour (+ applicable shift differentials) The Level I Supervisor focuses on the immediate execution of shift operations and direct supervision of floor staff. * Team Leadership: Supervise up to4 Service Coordinators; ensure staff are on task and adhering to SVdP culture. * Operational Execution: Oversee daily intake/discharge, meal services, and the transition of sleeping areas. * Crisis Response: Act as the primary point of contact for immediate behavioral, medical, or facilities situations, ensuring proper documentation. * Facility Care: Monitor the cleanliness of dormitories and communal areas; perform or delegate emergency clean-ups. * Technical Proficiency: Maintain accurate shift logs and incident reports using office software and agency databases. * Requirements: High School Diploma/GED; 1+yearof experience with vulnerable populations; Level 1 Fingerprint Clearance (or eligibility). Shift Supervisor: Level 2 Pay: Starts at $25.00/hour (+ applicable shift differentials) The Level II Supervisor acts as a senior lead, handling more complex administrative tasks and mentoring Level I staff and Service Coordinators. * 1+ years of experience demonstrating Level I shift supervisor skills. * Has completed 20+ hours of training or certification in an area approved by manager (e.g. safety/OSHA, peer support certification, crisis intervention, trainer certification, volunteer engagement, data systems, etc.). * Advanced Oversight: In addition to Level I duties, the Level II assists the Assistant Manager with staff scheduling and performance evaluations. * Staff Development: Responsible for training and onboarding new Service Coordinators and Shift Supervisor I hires on shelter protocols and de-escalation techniques. * Program Improvement: Identify operational gaps and propose solutions for more efficient intake or volunteer engagement processes. * Complex Case Coordination: Serve as a liaison between overnight staff and daytime Case Management/Navigation to ensure continuity of care for high-needs residents. * Inventory & Supplies: Manage the ordering and tracking of shelter supplies (linens, hygiene kits, etc.) to ensure the facility is always prepared. * Demonstrates and coaches staff on SVdP Program Principles [https://svdpaz-my.sharepoint.com/:b:/g/personal/jberg_svdpaz_org/ESlUnrJvVOFIhgZRKnL-SY4B9DK2t9GQqzTwxq33Co7BfA?e=8vbuUw]

Responsibilities

Oversee daily shelter operations to ensure a safe and organized environment for individuals experiencing homelessness. Lead a team of service coordinators and volunteers while managing crisis response and administrative documentation.