Shift Supervisor - Stadiums - (Internal Only) at City of Greater Geelong

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Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

76010.65

Posted On

03 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Operational Management, Staff Supervision, Health And Safety Compliance, Conflict Resolution, Cash Handling, Rostering, Risk Management, Emergency Coordination, Problem Solving, Communication

Industry

Government Administration

Description

About the role As a Shift Supervisor, you will oversee the day-to-day operations of a busy stadium facility, ensuring a safe, efficient, and customer-focused environment for staff, patrons, and community groups. Working closely with the Centre Manager, you will lead frontline teams, coordinate daily operations, supervise staff, maintain compliance with health and safety standards, and respond proactively to operational issues. This role requires strong leadership, excellent customer service, sound operational knowledge, and the ability to make confident decisions in a fast-paced environment while promoting a positive and inclusive team culture. Key responsibilities include: * Supervise the daily operations of the leisure facility, ensuring exceptional customer service, operational efficiency, and compliance with safety and organisational procedures. * Lead, support, and coordinate staff throughout each shift, including delegating tasks, managing breaks, assisting with rostering, and mentoring team members. * Resolve customer enquiries, complaints, and operational issues professionally while fostering positive relationships with patrons, contractors, schools, sporting clubs, and community groups. * Perform operational administration including cash handling, register balancing, facility bookings, reporting, and supporting promotions, memberships, and centre events. * Act as Chief Warden (where applicable) and maintain a safe workplace by ensuring compliance with OH&S requirements, emergency procedures, and risk management practices. About you To be successful in this role, you are a motivated and customer-focused leader with experience supervising teams in a leisure and recreation setting. You thrive in a fast-paced setting, confidently balancing competing priorities while maintaining high standards of safety, customer service, and operational excellence. With strong communication and problem-solving skills, you build positive relationships with staff, patrons, and community stakeholders. You are proactive, adaptable, and committed to developing others while ensuring facilities operate safely, efficiently, and in accordance with industry standards. You are comfortable working across rotating rosters, including evenings and weekends. Essential Experience: * Extensive cash handling experience. * Provide First Aid Certificate and CPR Certificate. * Working with Children Check. * A current Victorian Driver's Licence. If this sounds like the role for you, then click apply now! A career with us We’d love for you to continue your career with the City and set the benchmark for a sustainable, inclusive and culturally safe workplace. With a range of benefits, flexible working options, learning and development opportunities, support services and the opportunity to give back to the community, the City has so much to offer! Click https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx [https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx] to view all the benefits to you working at the City. We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process. Applications and Enquiries Click the Position Description link to view more information about this position. Enquiries: Elijah Evans, Stadium Operations Coordinator Leisuretime Sports Precinct & BVAC | EEvans@geelongcity.vic.gov.au [EEvans@geelongcity.vic.gov.au] Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au [careers@geelongcity.vic.gov.au] noting your preferred method of communication and contact details and a member of the team will be in touch. We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

Responsibilities

Oversee daily stadium operations to ensure a safe, efficient, and customer-focused environment for staff and patrons. Lead frontline teams, manage operational administration, and maintain compliance with health and safety standards.