COMPANY OVERVIEW

Starbucks - EE Group is a franchisee of Starbucks, operating in the food and beverage industry. We are committed to delivering high-quality coffee and creating meaningful connections with our customers while conducting business responsibly.

SUMMARY

As a Shift Supervisor at Starbucks - EE Group, you will play a vital role in ensuring smooth operations during your shift. This position is essential for maintaining our commitment to quality service and customer satisfaction.

• Oversee daily operations during your shift to ensure efficiency and quality.
• Lead and motivate team members to deliver exceptional customer service.
• Manage inventory levels and assist with ordering supplies as needed.
• Train new staff on company policies and procedures.
• Handle cash management and POS transactions accurately.
• Ensure compliance with health and safety regulations.
• Address customer inquiries and resolve issues promptly.
• Collaborate with upper management to achieve store goals.
• Qualifications
• Proven experience in a management role within a quick-service or fast food environment.
• Strong leadership skills with the ability to motivate a team.
• Excellent customer service skills with a focus on creating positive experiences.
• Familiarity with POS systems and cash handling procedures.
• Ability to manage inventory effectively.
• Strong communication skills, both verbal and written.
• Experience in staff training and development is preferred.
• Knowledge of health and safety regulations in the food industry.