Burnt Tongue is a warm and welcoming multi-unit restaurant that that serves salads, sandwiches, fries, burgers, and an ever-changing selection of unique soups. We pride ourselves on using the freshest local ingredients to deliver seasonal menus that inspire and delight our guests.
Our first location opened over 10 years ago and we are continuing to grow and expand. We treat our Team like family and know that when we are happiest, we are at our best for our guests. We work hard to deliver memorable experiences, with friendly hospitality, clean and comfortable dining spaces, and exceptional food.
We are as committed to the growth and development of our Team as we are to growing our business. We are seeking a highly-motivated, ambitious individual to join our Locke Street Team as a Shift Supervisor. The successful candidate will be responsible for opening and closing the restaurant, supervising Team Members, overseeing food prep, and managing guest experience.

SKILLS AND KNOWLEDGE

• Professional Skills: Specialized Knowledge – This role requires specialized knowledge acquired through experience in supervising others in the food industry
• Problem Solving: Undertakes Research – Shift Supervisor is expected to analyze problems and outcomes to identify root cause. The Supervisor should apply past learning to solve problems and mitigate risk. They should demonstrate managerial courage to engage Team Members in their problem solving
• Communication Style: Interpretation – Shift Supervisor is required to communicate information from different sources. They are expected to ask questions and seek clarity to answer questions, clear up misunderstandings, and explain things to others in a meaningful way.

WORKING CONDITIONS & PHYSICAL CAPABILITIES

• Fast-paced environment
• Works against deadlines
• Works under pressure
• Repetitive tasks
• Moderately physically demanding
• Attention to detail
• Standing for extended periods

• Plan, organize, direct, control, and evaluate daily restaurant operations
• Open and closing responsibilities, including carrying keys
• Manage the daily sales reads and cash floats, in the absence of the Restaurant Manager
• Delegate tasks and station coverage and resolve employee issues and conflicts
• Train new and existing employees, evaluate performance, and communicate performance and coverage gaps to the Restaurant Manager
• Provide ongoing feedback to Team, motivate Team, and share a vision and plan daily
• Oversee food preparation, ensuring compliance with health, safety, food handling, and hygiene standards
• Ensure that food is high quality, fresh, presented properly, and available throughout service
• Demonstrate exceptional service standards and coach Team to follow suit
• Resolve Team and guest complaints and concerns effectively and urgently
• Set a high expectation for restaurant presentation and cleanliness in dining room, behind service counters, in bathrooms, out front, in egress routes, and in all areas viewed by neighbours
• Assist the Restaurant Manager with ordering product, flagging product shortage or quality issues
• Manager par levels, waste/shrink protocols, and inventory levels
• Assist Service Team Members with daily tasks, service, and maintenance of optimal restaurant conditions
• Update, manage, and troubleshoot POS software, Otter, and delivery services (UberEats, DoorDash, and Skip the Dishes) to ensure they are operational and menus are accurate