URGENTLY HIRING

POSITION TITLE: Shift Supervisor
DEPARTMENT/PROGRAM: Emergency Shelter & Social Service HUB
REPORTS TO: Leadership Team
SUBMIT APPLICATION BY: Internal/External – Application Deadline: September 17, 2025
PURPOSE: The Busby Centre provides safe, respectful, and welcoming overnight accommodation and daytime drop-in services, meals and access to housing focused supports to those experiencing or at-risk of experiencing homelessness and/or food insecurity in the city of Barrie and South Georgian Bay.
The Busby Centre is a community-based agency that believes in the Housing First philosophies and practices. We strive to improve the quality of life for people who are struggling with chronic homelessness, significant mental health issues and substance misuse. Our program provides individuals a place to stay and staff support 24/7, along with a variety of on-site services to help people experiencing homelessness transition to housing and successfully stay housed.
We are currently seeking an individual to work within a leadership and supervision team to provide daily operational guidance and supervision to the staff and volunteers to support participants accessing day, evening and overnight emergency shelter services. We are hiring a Shift Supervisor for shifts including days, evenings and overnights, including weekends.

ESSENTIAL SKILLS:

1. Able and willing to interact with programs and shelter participants in a compassionate and respectful manner
2. Able to maintain a positive, professional, and fair manner with all staff, participants and volunteers.
3. Trustworthy, reliable and level-headed.
4. Must support trauma practiced, harm reduction practiced and housing focused care framework.
5. Knowledge of Microsoft software, specifically Word and Excel, and HIFIS
6. Possesses the ability to work effectively with others in a positive, cooperative manner.
7. Able and willing to de-escalate people or situations both verbally and physically, in a trauma practiced and professional manner.

QUALIFICATIONS:

· University degree in the Social Services field, or a 2-year college diploma in the Human Services Foundation or Social Service Worker program. Candidates with non-traditional educational pathways and commensurate life/work experience will be considered.
· Must possess excellent communication skills in dealing with a diverse client group, and excellent verbal, written and interpersonal skills to respond to requests in a professional manner
· Minimum two years’ experience supervising staff of 10+ people
· Valid Ontario Class “G” Driver’s License and reliable vehicle for use on corporate business, with clean driver’s abstract.
· The position requires a satisfactory Police Records Check and Vulnerable Sector Screen
· Ability to work all shifts if required, we are a 24/7 service provider.
· Ability to be on call if required

· Team Management:

• Supervise and lead a team of employees, providing guidance, support, and motivation.
• Delegate tasks and responsibilities effectively to ensure operational efficiency.
• Conduct regular performance evaluations and provide constructive feedback.
• Handle employee scheduling and manage shift coverage to maintain optimal staffing levels.

· Operational Oversight:

• Monitor daily operations to ensure compliance with company standards and procedures.
• Oversee the execution of tasks and workflows to meet productivity and quality targets.
• Address and resolve operational issues and discrepancies in a timely manner.
• Maintain inventory and equipment, ensuring proper use and reporting any maintenance needs.

· Customer Service:

• Ensure high levels of customer satisfaction by addressing customer inquiries and resolving complaints.
• Train staff on effective customer service techniques and company protocols.
• Monitor customer interactions and feedback to continuously improve service quality.

· Health and Safety:

• Enforce health and safety regulations and ensure a safe working environment.
• Conduct regular safety inspections and implement corrective actions as needed.
• Provide training on safety procedures and emergency protocols.

· Reporting and Documentation:

• Maintain accurate records of shift activities, employee performance, and inventory levels.
• Prepare and submit shift reports and other required documentation.
• Monitor and analyze key performance indicators to identify areas for improvement.
• Knowledge and experience with HIFIS database

· Training and Development:

• Onboard and train new employees, ensuring they understand their roles and responsibilities.
• Identify training needs and provide ongoing development opportunities for team members.
• Foster a positive and collaborative work environment.

· Compliance:

• Ensure adherence to company policies, procedures, and regulatory requirements.
• Implement and enforce company policies regarding attendance, conduct, and performance.

· Problem-Solving:

• Quickly address and resolve any issues or conflicts that arise during the shift.
• Use problem-solving skills to handle unexpected challenges and make decisions that support the team and company objectives.