JOB DESCRIPTION: SHIFT SUPERVISOR AT THE LOOPY SHREW, SHREWSBURY

Position Title: Shift Supervisor
Location: The Loopy Shrew, Shrewsbury
Reports To: General Manager / Assistant Manager
Summary: The Loopy Shrew, a vibrant and bustling establishment known for its warm hospitality and excellent food and drink, is seeking a dedicated and dynamic Shift Supervisor. The successful candidate will oversee daily operations during their shift, ensuring exceptional customer service, efficient staff management, and maintaining high standards of food and beverage quality.

QUALIFICATIONS:

• Previous experience in a supervisory role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to handle high-pressure situations with professionalism.
• Basic understanding of financial management and budgeting.
• Knowledge of health and safety regulations in the hospitality sector.

BENEFITS:

• Competitive salary
• Staff discounts on food and beverages
• Opportunities for career advancement
• Training and development programs
• A supportive and friendly working environment
  This job description aims to outline the primary duties and qualifications required for the Shift Supervisor position at The Loopy Shrew. The responsibilities may be adjusted according to the needs of the establishment.
  Job Types: Full-time, Part-time
  Pay: £13.25-£13.50 per hour
  Work Location: In perso

• Staff Supervision:
• Lead and supervise the team during shifts, providing clear instructions and support.
• Conduct pre-shift briefings to inform staff about daily specials, expected guests, and any relevant updates.
• Train new employees and provide ongoing training to existing staff.
• Customer Service:
• Ensure all guests receive prompt and courteous service.
• Handle customer complaints and resolve issues in a professional manner.
• Monitor guest satisfaction and address any concerns to improve service quality.
• Operational Management:
• Oversee the daily operations of the restaurant during shifts, including opening and closing procedures.
• Ensure all areas are clean, well-maintained, and compliant with health and safety standards.
• Monitor inventory levels and assist in ordering supplies as needed.
• Financial Responsibilities:
• Assist in managing cash registers, conducting cash outs, and ensuring accurate financial reporting.
• Monitor sales and labour costs to help achieve financial targets.
• Assist with budgeting and financial planning as required.
• Food and Beverage Quality:
• Ensure all food and beverages are prepared and presented according to the establishment’s standards.
• Conduct regular quality checks and address any issues with the kitchen and bar staff.
• Team Collaboration:
• Foster a positive and collaborative working environment.
• Work closely with the management team to implement new policies and procedures.
• Participate in regular meetings to discuss operational improvements and staff performance.