A shift supervisor is focused primarily on assisting the management team with employee supervision, restaurant operations and guest satisfaction on their assigned shifts. In this non exempt hourly position, we look for people with a passion for exciting & delighting our guests, serving perfect food, demonstrating pride in a job well done and having a team focused, positive attitude. The ideal candidate for this position would be well respected among their peers, demonstrate good maturity and positive interpersonal skills and have a desire for additional supervisory responsibility.

JOB REQUIREMENTS

• Fully cross train and work effectively in all FOH and BOH positions
• Consistent demonstration of outstanding service performance
• Ability to lead by example with peers
• Physical ability to stand for extended periods and to move and handle boxes of food and supplies which entails lifting, and perform all functions as set forth in this position description
• Completion of food safety training certifications
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed

REQUIREMENTS

• Ideal candidates will have previous supervisory experience within the restaurant, retail, and/or hospitality industry
• Must be willing to submit to a background check and complete food safety certification programs
• Proven ability to drive guest service initiatives by motivating and leading team members
• Must possess a sense of urgency, enjoy fast paced environment, and guest service focus
• Ability to successfully complete training program
• Ability to follow all guidelines and procedures set forth by Tito’s, local, state, and federal employment regulations
  It is believed that Tito was born in the small beach village of Todos Santos, on Mexico’s Baja peninsula - or maybe it was just outside of Haleiwa, on the North Shore of Oahu. Then again, it might have been the town of Balboa, on the Pacific coast of Panama. Truth is, no one’s quite sure where he’s from! Whenever he’s asked, Tito simply leansback, scratches his chin & replies (in his own language that we call “Tito-Speak”), “I come from da beach, brah. No matter where I am, I’m always at da beach!” Spoken like a true hedonist. It’s that love for the hedonistic beach lifestyle & good times that’s at the heart & soul of Tito’s Burritos & Wings. At Tito’s Burritos & Wings, our slogan is, “It’s all good,” & that motto applies to the whole philosophy we built our business on. In other words, we are 100% committed to giving our customers nothing but goodness; the tastiest food, prepared & served in a casual & easy-going manner, always at a good value. We use only the freshest ingredients in everything we prepare, every order is custom-made the way that YOU want it. It might take a few minutes longer, but we’ll make sure it’s worth the wait. If you’re eating here, kick back & enjoy the music or watch our “wish I was there” TitoVision TV, always tuned to “da beach.” It is our wish that you enjoy everything that Tito’s Burritos & Wings has to offer, & that you leave with an “It’s all good!” feeling. PS: You might see Tito around the shop every once in a while, but sightings are indeed rare. After all, you can’t be a true hedonist & a workaholic at the same time

• Ability to process information through POS system
• Ability to communicate and interact with team members and guests to resolve service concerns
• Ability to read, count, and write to accurately complete all documentation and process payment transactions; ability to operate all equipment necessary to perform the job
• Accurate verification of daily line check standards
• Perform functions on the POS and computer as needed to complete the shift’s operations and end of shift paperwork; these responsibilities should only be used during shift supervisor assigned shifts
• Enforce company policies and procedures during operations and follow Tito’s Burritos uniform guidelines
• Ensure adequate staffing during the shift to meet guest experience standards and labor goal requirements
• Adhere to local and state food safety guidelines
• Manage safety and sanitation guidelines for both the guest and employees during every shift; is prepared to manage emergency situations during a shift
• Adheres to proper cash handling procedures
• Manage the quality production of all food while meeting ticket time standards and minimizing food waste
• Be able to perform FOH and BOH team member tasks & responsibilities as needed
• Assist GM with purchasing and receiving products
• Shift Supervisors do not have the authority to hire, discipline or terminate team members; these are functions only performed by a General Manager