Shift Supervisors – 988 Suicide & Crisis Lifeline (Mental Health & Communic at Mental Health America of Greenville

Greenville, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Communication, Decision Making, Crisis Management, Coaching, Performance Review, Quality Assessment, Documentation Review, Empathy, Non-Judgmental Approach, Real-Time Guidance, Typing Skills, Computer Skills, Multitasking, Collaboration

Industry

Mental Health Care

Description

Description Greenville County, SC (On-site) Full-Time Lead the team that knows how to listen, respond, and act when it matters most. This is not a traditional counseling role. We’re looking for strong communicators and team leaders who can think clearly under pressure, make sound decisions, and support a team doing meaningful, real-time work. At Mental Health America of Greenville County, we answer the 988 Suicide & Crisis Lifeline, providing immediate support to people in emotional distress. As a Shift Supervisor, you’ll guide the people behind those conversations. What This Role Really Is You are: · The person people turn to when a situation gets complex · The one who can cut through noise and make decisions quickly · A coach who gives clear, direct, and constructive feedback · A steady, non-judgmental presence for both staff and callers You do not need to be a therapist. You do need to be an excellent communicator. What You’ll Do · Lead and support staff during calls, chats, and texts · Provide real-time guidance in high-risk or complex situations · Spend ~25% of time directly handling crisis communication (to include working the crisis line) · Conduct performance reviews, quality assessments, and documentation reviews · Give ongoing, honest feedback to help staff grow · Monitor service levels and make quick, informed decisions · Collaborate with EMS, law enforcement, and crisis teams when needed · Model a non-judgmental, calm, and focused approach in all interactions What You Bring We’re looking for someone who is: A Strong Communicator · Clear, direct, and effective under pressure · Strong typing and computer skills (you’ll be multitasking systems) Decisive with Good Judgment · Able to assess situations quickly · Makes thoughtful decisions with all data available A Coach and Leader · Brings experience completing performance reviews and coaching staff · Open to continuous feedback and able to give it constructively Aligned with the Work · Values mental health and emotional well-being · Approaches people with empathy and without judgment Why You’ll Want This Role · 100% employer-paid medical, dental, vision insurance, disability and life insurance for you! · Generous Paid Time Off · Retirement plan options with employer match · Paid training in crisis communication and suicide prevention · A team that values growth, feedback, and support About Us-visit us at www.mhagc.org At Mental Health America of Greenville County, our mission is to support, strengthen, and save lives through mental health services. We believe in hope for all — where care is accessible, stigma is eliminated, and people are met with understanding and respect. Why It Matters Every conversation matters. And behind every conversation is a team that needs strong leadership, clear direction, and support. That’s where you come in. Shifts Available: 4 Day 10 Hour Shifts . *Must have some flexibility to support shift coverage when their team members are out* · Sunday to Wednesday starting time 7:00 am to 5:30 pm · Wednesday to Saturday starting time 7:00 am to 5:30 pm · Sunday to Wednesday starting 4:30 pm to 2:30 am · Wednesday to Saturday, 4:30 pm to 2:30 am Requirements Experience · 2+ years in human services, communication-heavy roles, or leadership roles · 3+ years of supervisory, training, or team leadership experience · Experience in call center, crisis response, behavioral health, or similar environments preferred No prior 988 experience required — we provide full training

Responsibilities

The Shift Supervisor will lead and support staff providing immediate support via calls, chats, and texts to people in emotional distress, offering real-time guidance during high-risk or complex situations. Responsibilities also include conducting performance reviews, quality assessments, and monitoring service levels while collaborating with external crisis teams when necessary.