Key Responsibilities

• Prepare commercial invoices, packing lists, and export documentation for international shipments.
• Ensure shipping information is accurate and complete before dispatch.
• Maintain import, export, and customs records in line with company procedures.
• Support customs administration, including inward processing, temporary exports, repairs, warranty returns, and returned goods.
• Obtain and maintain commodity codes, country of origin information, and customs data.
• Coordinate certificates of origin and destination-specific documentation.
• Escalate complex customs, export control, sanctions, and regulatory issues when necessary.
• Arrange domestic and international shipments through freight forwarders, couriers, and logistics providers.
• Obtain freight quotations and identify cost-effective shipping solutions.
• Investigate and resolve shipment delays, customs queries, freight discrepancies, and delivery issues.
• Coordinate product movements between customers, suppliers, repair facilities, and service locations worldwide.
• Review freight invoices and supporting documentation for accuracy.
• Develop and manage relationships with freight forwarders, couriers, and logistics providers.
• Ensure compliance with UK customs requirements and international shipping regulations.
• Follow company procedures relating to customs valuation, commodity classification, country of origin, and Incoterms.
• Maintain shipping and customs records for audits, customer requests, and regulatory compliance.
• Support the onboarding and management of freight forwarders, couriers, and customs service providers.
• Identify opportunities to improve freight costs, documentation accuracy, delivery performance, and customer service.

Knowledge, Skills & Experience

• Experience in international logistics, import/export customs, and trade compliance.
• Strong knowledge of UK/EU customs procedures, commercial invoices, commodity codes, country of origin requirements, and Incoterms.
• Experience managing freight forwarders, couriers, and customs brokers.
• Understanding of export controls, sanctions compliance, and strategic goods regulations.
• Excellent communication, problem-solving, accuracy, and stakeholder management skills.
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Key Responsibilities

• Prepare commercial invoices, packing lists, and export documentation for international shipments.
• Ensure shipping information is accurate and complete before dispatch.
• Maintain import, export, and customs records in line with company procedures.
• Support customs administration, including inward processing, temporary exports, repairs, warranty returns, and returned goods.
• Obtain and maintain commodity codes, country of origin information, and customs data.
• Coordinate certificates of origin and destination-specific documentation.
• Escalate complex customs, export control, sanctions, and regulatory issues when necessary.
• Arrange domestic and international shipments through freight forwarders, couriers, and logistics providers.
• Obtain freight quotations and identify cost-effective shipping solutions.
• Investigate and resolve shipment delays, customs queries, freight discrepancies, and delivery issues.
• Coordinate product movements between customers, suppliers, repair facilities, and service locations worldwide.
• Review freight invoices and supporting documentation for accuracy.
• Develop and manage relationships with freight forwarders, couriers, and logistics providers.
• Ensure compliance with UK customs requirements and international shipping regulations.
• Follow company procedures relating to customs valuation, commodity classification, country of origin, and Incoterms.
• Maintain shipping and customs records for audits, customer requests, and regulatory compliance.
• Support the onboarding and management of freight forwarders, couriers, and customs service providers.
• Identify opportunities to improve freight costs, documentation accuracy, delivery performance, and customer service.

Knowledge, Skills & Experience

• Experience in international logistics, import/export customs, and trade compliance.
• Strong knowledge of UK/EU customs procedures, commercial invoices, commodity codes, country of origin requirements, and Incoterms.
• Experience managing freight forwarders, couriers, and customs brokers.
• Understanding of export controls, sanctions compliance, and strategic goods regulations.
• Excellent communication, problem-solving, accuracy, and stakeholder management skills.