POSITION PROFILE

Job Title: Sample Reception
Reports to (title): Sample Logistics Supervisor
Department: Sample Logistics/Customer Service
Basic Purpose: What is the overall function of the job?
Sample receipt, preparation of supplies and shipping related duties for all clients in support of the Sample Logistics Team. This position also includes various laboratory and administrative functions.

Key Accountability/Responsibilities: What specifically is this job expected to accomplish?

• Greet all clients in a friendly, positive manner
• Receive all client samples
• Unpack samples and organize them according to analytical requirements
• Sort, distribute, filter and preserve samples
• Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and/or received date
• Ensure all samples are redirected as required
• Ensure supply inventories are maintained
• Prepare bottle orders requests and coordinate delivery of bottle orders when needed
• Label and/or dispense acid in bottles, when necessary, as per safety standards
• Check the accuracy of bottles sorted to the bottle order
• Pack bottles in coolers, ensuring sufficient packing materials and ice packs are provided as per Transportation of Dangerous Goods (TDG) Regulations
• Ensure the bottle order paperwork is included in the cooler
• Seal cooler with packaging tape and ensure it is safe for transportation
• Place all shipping labels on coolers as per TDG requirements
• Separate all coolers as per delivery requirements
• Ensure all coolers are clean and in good condition
• Print and process bottle orders from LIMS to be shipped out to work sites in a timely and efficient manner
• Prepare sample containers and supplied needed for sample collection, pack bottles in intermediate packaging as per TDG requirements
• Receive all supplies and goods, unpack, verify shipping info and deliver to the designated lab drop-off area
• Work with various couriers for pickup and delivery
• Sorting/Disposing of soil and water samples that are due for disposal as per WI
• Maintain stock of sampling containers/media
• Workout any bottle discrepancies with Customer Service group
• Maintain working area in a clean, safe and an organized manner
• Provide support to the Sample Log In team
• Ensure accuracy of results and data entry
• Recognize routine and non-routine problems and escalate to the Supervisor
• Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
• Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
• Adhere to Bureau Veritas quality systems QA/QC, SOPs and external accreditation requirements
• Adhere to Bureau Veritas safety policies
• All other responsibilities as assigned

Skills and Knowledge: What skills and knowledge are used to carry out job responsibilities and solve problems?

• Technical Diploma
• Experience in a laboratory environment is considered an asset
• Ability to lift up to 40 lbs
• Excellent attention to detail
• Strong communication skills (both written and verbal)
• Strong computer skills (Microsoft Word, Excel, Outlook etc.)
• Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
• Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are required

Work Relationships

• Internal: Laboratory Operations and Customer Service
• External: Clients and Couriers

Working Conditions: physical work environment, physical and mental effort, visual/listening attention and travel

• High level of work production in fast-paced lab environment
• Flexible working hours, overtime and shift work
• Changing priorities and balancing workload to meet tight deadlines
• Some lifting and carrying (up to 40 lbs) and may involve long periods of standing
• Hazardous materials are handled using established safety procedures and appropriate equipment

Key Accountability/Responsibilities: What specifically is this job expected to accomplish?

• Greet all clients in a friendly, positive manner
• Receive all client samples
• Unpack samples and organize them according to analytical requirements
• Sort, distribute, filter and preserve samples
• Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and/or received date
• Ensure all samples are redirected as required
• Ensure supply inventories are maintained
• Prepare bottle orders requests and coordinate delivery of bottle orders when needed
• Label and/or dispense acid in bottles, when necessary, as per safety standards
• Check the accuracy of bottles sorted to the bottle order
• Pack bottles in coolers, ensuring sufficient packing materials and ice packs are provided as per Transportation of Dangerous Goods (TDG) Regulations
• Ensure the bottle order paperwork is included in the cooler
• Seal cooler with packaging tape and ensure it is safe for transportation
• Place all shipping labels on coolers as per TDG requirements
• Separate all coolers as per delivery requirements
• Ensure all coolers are clean and in good condition
• Print and process bottle orders from LIMS to be shipped out to work sites in a timely and efficient manner
• Prepare sample containers and supplied needed for sample collection, pack bottles in intermediate packaging as per TDG requirements
• Receive all supplies and goods, unpack, verify shipping info and deliver to the designated lab drop-off area
• Work with various couriers for pickup and delivery
• Sorting/Disposing of soil and water samples that are due for disposal as per WI
• Maintain stock of sampling containers/media
• Workout any bottle discrepancies with Customer Service group
• Maintain working area in a clean, safe and an organized manner
• Provide support to the Sample Log In team
• Ensure accuracy of results and data entry
• Recognize routine and non-routine problems and escalate to the Supervisor
• Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
• Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
• Adhere to Bureau Veritas quality systems QA/QC, SOPs and external accreditation requirements
• Adhere to Bureau Veritas safety policies
• All other responsibilities as assigne

Skills and Knowledge: What skills and knowledge are used to carry out job responsibilities and solve problems?

• Technical Diploma
• Experience in a laboratory environment is considered an asset
• Ability to lift up to 40 lbs
• Excellent attention to detail
• Strong communication skills (both written and verbal)
• Strong computer skills (Microsoft Word, Excel, Outlook etc.)
• Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
• Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are require