Located in Elwood, IL
Salary: 18.00
The Shipping & Receiving Coordinator is responsible for performing all tasks and adhering to policies and procedures outlined by the company to ensure customer satisfaction in the shipping/receiving.

The Shipping & Receiving Coordinator will offer support to the Operations team by striving to meet and exceed the expectations on safety and prompt delivery of the customer’s cargo. This position includes daily tasks with emphasis on accuracy, effective communication, and quality control with an ultimate objective of excellent customer service.

• Follow safety guidelines established for the office and adhere to OSHA regulations.
• Create all documents necessary for inbound and outbound customer inventory.
• Ensure that all paperwork is completed accurately and correctly.
• Distribute daily warehouse reports of material to ship.
• Document the shipping and receiving window and maintain appointment log.
• Confirm appointments as needed.
• Dispatch loads for pick-up and delivery based on appointment times, operating hours, geographic locations and special instructions.
• Direct outside drivers to proper loading or unloading areas and inform drivers of proper warehouse procedures.
• Receive product into inventory; monitor inventory, report inventory levels to the Terminal Manager.
• Ensure all documentation is accurate and completed prior to releasing product to be shipped.
• Assess customer needs, vendor and driver needs and answer questions, field all incoming calls and address complaints.
• Verify and confirm pick up and/or delivery of customer product and update statuses in all computer system(s).
• Set up container bookings, enter and receive empty containers.
• Coordinate and communicate with warehouse employees, other departments and divisions.
• Report incidents, accidents, service failures, claims.
• Participate in cross training and continuing education functions as needed to stay informed with company and industry trends, or as requested by management.
• Deliver all types of communication, including phone and email, in a professional, pleasant, and detailed manner.
• Booking loads for delivery to CMI, import loadings and unload appointments for international shipments.
• Track/trace the progress of each domestic and international shipment assigned from the point of pickup to final delivery.
• Ensure daily communications with carrier, shipper/consignee via computers, emails, phones and fax.
• Perform clerical services for the International Group that may be administrative in nature and according to procedural guidelines.
• Cross train with all account managers.

ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.

3332OS

Express Office: Matteson
4747 Lincoln Mall Drive
Suite 103
Matteson, IL 6044

The Shipping & Receiving Coordinator will offer support to the Operations team by striving to meet and exceed the expectations on safety and prompt delivery of the customer’s cargo. This position includes daily tasks with emphasis on accuracy, effective communication, and quality control with an ultimate objective of excellent customer service.

• Follow safety guidelines established for the office and adhere to OSHA regulations.
• Create all documents necessary for inbound and outbound customer inventory.
• Ensure that all paperwork is completed accurately and correctly.
• Distribute daily warehouse reports of material to ship.
• Document the shipping and receiving window and maintain appointment log.
• Confirm appointments as needed.
• Dispatch loads for pick-up and delivery based on appointment times, operating hours, geographic locations and special instructions.
• Direct outside drivers to proper loading or unloading areas and inform drivers of proper warehouse procedures.
• Receive product into inventory; monitor inventory, report inventory levels to the Terminal Manager.
• Ensure all documentation is accurate and completed prior to releasing product to be shipped.
• Assess customer needs, vendor and driver needs and answer questions, field all incoming calls and address complaints.
• Verify and confirm pick up and/or delivery of customer product and update statuses in all computer system(s).
• Set up container bookings, enter and receive empty containers.
• Coordinate and communicate with warehouse employees, other departments and divisions.
• Report incidents, accidents, service failures, claims.
• Participate in cross training and continuing education functions as needed to stay informed with company and industry trends, or as requested by management.
• Deliver all types of communication, including phone and email, in a professional, pleasant, and detailed manner.
• Booking loads for delivery to CMI, import loadings and unload appointments for international shipments.
• Track/trace the progress of each domestic and international shipment assigned from the point of pickup to final delivery.
• Ensure daily communications with carrier, shipper/consignee via computers, emails, phones and fax.
• Perform clerical services for the International Group that may be administrative in nature and according to procedural guidelines.
• Cross train with all account managers