COMPANY OVERVIEW:

The Look Company specializes in providing world-class visual engagement solutions for sport, retail, and commercial clients around the globe. We are a high-energy, fast-paced organization that thrives on innovation, collaboration, and results. As we continue to grow, we are looking for a driven individual to help lead our production efforts and support our expanding operations.
At The Look Company, we value creativity, teamwork, and a can-do spirit. We offer the chance to grow with a global company that rewards initiative, supports professional development, and fosters a culture of belonging and excellence.
Position Overview: Permanent, full-time Monday – Friday
We are seeking a highly organized and adaptable Shipping Lead Hand to serve as a team lead within our shipping department. This role plays a critical part in ensuring the smooth operation within the department, which handle everything from high-volume bulk shipments to single custom orders, each with unique specifications and strict deadlines.
Working in a fast-paced, deadline-driven environment, the successful candidate will assist in overseeing daily operations, coordinate the packing and fulfillment of custom orders, and help lead a team through rapidly shifting priorities. A strong understanding of courier systems (especially FedEx), confidence with technology, and a sharp attention to detail are essential. This position requires a proactive mindset, excellent problem-solving skills, and the ability to pivot quickly while maintaining accuracy and quality.
The Shipping Lead Hand will act as the right-hand support to the Shipping/Packaging Manager and must be comfortable leading a team. This is an ideal opportunity for someone with a background in logistics or fulfillment who thrives in a dynamic environment and is ready to take on a key role in a growing operation.
Hours of Work: Day shift, 8:00am – 4:00pm

QUALIFICATIONS & REQUIREMENTS

• Previous experience in a warehouse, fulfillment, or shipping environment
• Technologically proficient; experience with FedEx label creation platforms
• Demonstrated work ethic with a positive, collaborative attitude
• Proven leadership skills with experience guiding or supervising a team
• Strong problem-solving ability, especially in fast-paced, high-pressure environments
• Highly organized and detail-oriented, with the ability to prioritize multiple tasks effectively
• Excellent time management and communication skills
• Physically capable of lifting boxes and standing for extended periods

• Assist in overseeing daily operations of the shipping department and packing room, ensuring high efficiency and accuracy under tight timelines
• Create FedEx shipping labels as needed, troubleshooting issues and ensuring timely pickups
• Lead and coordinate day-to-day shipping activities, ensuring timely and accurate dispatch of orders
• Perform quality checks on outbound shipments to ensure packaging integrity, order accuracy, and proper labeling
• Train or assist team members with proper packaging and shipping procedures, emphasizing speed and accuracy in a fast-paced environment
• Coordinate and assemble custom order kits, including high-volume and one-off specialty items, ensuring all components are packed and labeled correctly
• Prioritize and adapt to a rapidly shifting workflow, handling simultaneous deadlines, and changing order specs with composure
• Maintain a clean, organized, and safe work environment, optimizing workstation layouts for efficiency
• Monitor inventory of packing materials and finished components, and proactively report or resolve stock shortages
• Assist in quality control, verifying accuracy of orders and presentation before shipping
• May serve as acting manager in the absence of the department lead when needed