SUITABLE CANDIDATE:

· Experience in a customer service role in retail/tourism.
· To embrace the company ethos and communicate such to the customer.
· Reliable and flexible.
· Energetic and enthusiastic
· Can work as part of a small team in a limited and fast paced environment.
· Presentable for working in a food production environment and customer interface.
Our Provision/Benefits: We offer you the opportunity to work in the most beautiful part of the UNESCO Lake District National Park, and as part of a 4th generation friendly family business that prides itself on its social responsibility and commitment to the charitable sector, but we also offer (points 1 and 7 after 3 months probationary. Points 3 and 4 after a year’s service):
1. Health policy with the option to add family members which offers a cash back scheme not only for health but everyday essentials and luxuries.
2. Additional annual bonus payment(s) linked to team performance.
3. A birthday present of a day’s pay on your birthday.
4. £50 worth of goodies of your choice.
5. If not resident in Grasmere, free car parking.
6. Travel allowance of 50p per mile over and above a total daily commute of 40 miles return, to and from work.
7. ‘My Cumbria Card’ offering discounts for regional attractions and facilities.
8. Staff Discount.
9. Training where necessary.
10. Payment of out of work courses that would be beneficial to the position.
11. Uniform – to be worn to company’s code of practice.
12. Free refreshments and as much Grasmere Gingerbread® as you like while at work.

MAIN PURPOSE OF JOB:

To work as part of a small team in a specialist bakery shop/attraction. Providing final presentation of products through packaging and offering first class customer service through knowledge and communication to a wide range of international customers. Very occasional work at ‘pop-up’ shops and events. Our new shop refurbishment has created an even more covid secure working environment.

MAIN TASKS OF THE JOB:

· Preparation of stock
· Packaging of stock and wrapping product
· Customer Care
· Advising and informing
· Using Electronic Point of Sale
· Taking Orders
· Preparing work areas and cleaning work areas
· Shop housekeeping
· Stock control – re-stocking and stock rotation
· Presentation of stock
· Delivery of group talks to visiting groups
· The flexibility to work at shows as and when required
Days of work: 5 days a week, (including a Sat or Sun) other days TBC
Hours of work: Full time: 9.00 am to 5.45pm* (1 hour for lunch)
Rate of Pay: £13.00 an hour
Bonus: An annual bonus of £1,000* (Only payable on successful completion of worked employment to January 1st each year, pro rata from employment date). Enhanced payment for muti-lingual applicants.
Length of Contract: Permanent