JOB SUMMARY

Support and Assist the Shop Manager in the running of the Overgate Hospice Furniture and Vintage shop in Hebden Bridge, supporting staff and volunteers whilst ensuring income targets are achieved.
Provide effective leadership to the staff and volunteers, managing and supporting as appropriate to ensure they operate as an effective and motivated team.

MINIMUM QUALIFICATIONS / EXPERIENCE REQUIRED

Educated to GCSE level 4 or equivalent
Minimum of two years’ experience in the retail sector
Experience of providing customer service
Driving Licence is essential
Experience of managing staff and/or volunteers
Experience of cash handling

EDUCATION

Attend all mandatory training and any training deemed appropriate regarding the Retail department and the Hospice.
Be willing to undertake further education and training as part of professional development to meet the demands of the role.

DUTIES AND RESPONSIBILITIES

Working with the Shop Manager on the day to day running of the shop which includes being a key holder, opening and closing the shop and ensuring the premises are secure.
Taking charge of the running of the shop on the Managers day’s off.
Line Manage the Shop Van Drivers and Volunteers, ensuring all collections and deliveries are carried out in a professional and timely manner.
Ensure the gift aid scheme is utilised, gift aid targets met, and all volunteers/staff understand how it works and are fully trained.
Maximise income from donated items including recycling of unsellable items.
To comply with the correct financial procedures. This will include accurate cashing up, banking, reporting of figures, ensuring all financial donations are processed and recorded correctly, and relevant paperwork as required.
Sorting, Pricing, Moving and handling of stock, both donated and bought in goods including furniture.
Collect goods from donors in accordance with the collections schedule ensuring they are in a fit condition for sale and have fire labels where required.
As part of this role, you will be required to engage in manual handling tasks, including lifting and carrying bags and boxes of donated stock. Training and guidance on safe manual handling practices will be provided to ensure your safety and wellbeing.
Ensure all health and safety policies are implemented and adhered to including ensure all COSHH assessment completed.
Proactively generate donations of stock and maintain adequate stock levels.
Ensure the premises are always clean, tidy and ensure window displays are of a high standard and checked regularly.
Working with the shop team to ensure the shop is run to a high standard.
Regular one to ones with Line Manager.
Safely PAT test electrical items following the full procedure.
Utilise social media to advertise the shop, sell items, attract volunteers and customers.
Comply and support with all risk assessments and legislative practices set by the Overgate Hospice.
Report all issues to the shop Manager and work together to resolve them.
Create and continually develop effective relationships with volunteers within the Shop and across the organisation.
Ensure that the shop remains competitive on the high street.
Be an active member of the local community.
Attend and support fundraising and retail events.

OVERGATE GENERAL DUTIES AND RESPONSIBILITIES

All employees must maintain a safe working environment in accordance with Overgate Hospices Health and Safety policies & abide by the Health and Safety at Work Act (1974).
All employees must undertake relevant mandatory training.
All employees must comply with all Hospice policies and procedures and always maintain strict confidentiality within the guidelines of the General Data Protection Regulations.
All employees must adhere to the Hospice’s Standards of Behaviour Framework and Values in all aspects of their work.
This job description is not exhaustive and will be subject to periodic review. The employer and the employee share responsibility to review and amend it as appropriate.